Personal Banker

Personal Bankers are directly responsible for proactively contributing to the growth of the region through needs
- based member contact, timely and professional general advice, exceptional service delivery, and ongoing relationship management. Personal Bankers will assume responsibility for the branch's Consumer Lending portfolio (Credit Cards and Personal Loans). Personal Bankers also identify and refer Home Lending opportunities to their local Lending Specialist, Mobile Banker, or Regional Member Experience Manager. Personal Bankers are also responsible for New Memberships, Deposit Accounts, General Insurance, and referrals to the Retirement Product Specialist. In addition, Personal Bankers undertake generalist branch activities (e.g. process counter transactions) that result in the achievement of performance targets across a variety of measures including sales outcomes, portfolio growth, member experience satisfaction results, compliance, and service delivery.

**Major Responsibility Areas**
**Portfolio Growth (60%)**
Achieve growth targets with respect to:

- Consumer lending products
- Referrals of home loan products to the mobile banker/lending specialist
- New memberships
- General Insurance
- RSA referrals
- Deposit growth
- Proactively seek referrals from existing members and other relevant people/businesses

**Service (20%)**
- Proactively identify, build and maintain referral networks in the Defence community
- Fulfilment of business development plans as agreed with Manager
- Completion of 30/60 day member follow up calls
- Proactively seek referrals from existing members and other relevant people/businesses
- Timely actioning of Connect Leads (Outbound calling program)

**Branch Operations (20%)**
As branches are small, Personal Bankers will actively contribute to day-to-day branch operations by undertaking:

- Teller duties/completing cash transactions
- Account opening and closing
- Account and member maintenance (e.g. updating personal information, card ordering, establishing periodical payments/pay splits/sweeps, etc)
- Adheres to current policy, procedures and legal requirements
- Complete tasks within agreed service levels

**_ All employees are required to co-operate with Australian Military Bank's Work Health and Safety Policy and Programs to ensure their own health and safety and the health and safety of others in the workplace._**

**Knowledge, Skill and Experience Requirements**
**Technical Skills**
- Knowledge of Australian Military Bank's products, processes and systems
- Verbal, numerical, literacy skills

**Other Skills**
- Problem identification and solving
- Judgment and decision making
- Research / Analysis (including investigative skills)
- Well-developed customer service and sales skills
- Well-developed communication skills (including verbal and written communication, listening skills, ability to clearly articulate thoughts, tailor communication for audience)
- Demonstrated ability to work effectively with other people, both in person and remotely
- Demonstrated ability to build rapport, understand member needs and recommend suitable solutions

**Education & Qualifications**
- Year 12 or equivalent
- Tier 2 accreditation

**Work Experience**
- At least three years' experience in a customer service and sales
- Retail Banking sales experience

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**To learn more about Programmed, we encourage you to visit our website.