Haymes Paint Shop Noosa- Full Time Sales Assistant

POSITION DESCRIPTION

Position Title: Sales Assistant

Department: Retail Stores

Reports to: Store Manager

Authorised by: Stores Development Manager

Overall Position Purpose:
To provide advice and general sales assistance to retail and trade customers in-store and on the telephone.

To actively promote Haymes products and services, including colour consulting services, to all customers.

To maximise the conversion of enquiries into sales.

Experience and Qualifications:
Successful completion of Year 11 or relevant trade experience
Certificate II and III in retail operations is desirable
Intermediate computer skills ( MS Office packages )
Retail sales experience in a dynamic environment
Current Drivers Licence
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Position Description/Sales Assistant/July 2009 Page 1 of 6

Skills and Abilities

Well developed communication skills (possess the ability to communicate with a diverse cross-section of people)
Able to assimilate new information quickly
Cash handling skills
Able to work independently or in a team environment
Able to work effectively unsupervised

Key Personal Attributes

A passion for delivering exceptional customer service
Enthusiastic and positive disposition
Self motivated
Strong desire to succeed
Honesty and integrity
Initiative
Attention to detail
Innovative, creative and proactive
Willingness to embrace Haymes Values
Punctual and reliable
High standards of personal grooming
Flexibility (in relation to roster)
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Position Description/Sales Assistant/July 2009 Page 2 of 6

SALES ASSISTANT

Key Result Areas Key Performance Indicators

1) HEALTH & SAFETY Contribute to store housekeeping and general cleaning duties
Report safety concerns immediately to store manager or supervisor
Adhere to all safe working procedures Assist store manager with completion of monthly store safety inspections
No incidents resulting from unsafe work practices
Take reasonable care of self and others who may be affected by actions Active involvement in safety discussions at store meetings
Correct and consistent use of PPE

2) CUSTOMER FOCUS Provides customer assistance for telephone and in-store sales enquiries
Presentation of work area and self is of a consistently high standard
Continually improve customer service by focusing on delighting every Well developed customer service skills are observed in store customer. Mystery shopping results are consistently above performance targets
Direct feedback from customers is generally positive
Every customer interaction must be seen as an opportunity to create Customer complaints are handled professionally and escalated where advocates for our brand and our stores and provide incremental sales appropriate growth as a result of ‘word of mouth’ advertising. Colour consultations sold are in line with store targets and generating adequate post-consult sales
Participating in the successful running of DIY clinics, ladies nights, trade Add-on sales are encouraged at every opportunity events and related activities in order to provide a value-added service to Information on new products or product improvements is read (and our customers and in doing so generate additional revenue. understood) in a timely manner

Assists store manager and other staff with preparation and maintenance of showroom displays

As and when required delivers products to customers ‘on site’ in a timely and professional manner
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Position Description/Sales Assistant/July 2009 Page 3 of 6

SALES ASSISTANT

Key Result Areas Key Performance Indicators

3) TEAMWORK Actively pursues opportunities to help others in the work place
Supports decisions made by superiors
The desire to work cooperatively with others, both at store level and Honest and constructive feedback is provided on issues as and when within the wider business; being genuinely interested in the success of the required whole business and not just one’s own store. Is respectful of other’s views
Shares information and knowledge openly with colleagues
There is respect for the views of others and a willingness to adapt own Participates in store training as required and relevant learnings are position for the good of the team. There is a clear commitment to provide implemented on the job open, honest and constructive feedback on store issues and to act with Compliance with company policies and procedures is evident integrity. Follows through on commitments
There is some flexibility in relation to personal roster

Actively participates in store meetings and discussions
Participates in out-of-hours activities such as stocktake, DIY evenings and trade expos
Assists with stock ordering, receiving deliveries and re-stocking shelves/storage locations
Completes daily banking deposit as required

4) COMMUNICATION Communication is professional and respectful