Edge Service Specialist
3 days ago
Would you like to work in an organisation that encourages and supports you to be your best? At CFS you'll join an organisation that is so much more than striving to give our customers financial freedom in retirement. It's at the heart of what we do and that's why we are committed to developing a culture of expert and passionate people.
**Your Team**
The CFS Edge Service Centre is responsible for our new flagship product CFS Edge. As a Service Centre Specialist you will have the chance to positively impact our customers and advisors by providing day to day support and education of our products and platforms using new capabilities through telephony channels and web messaging.
At CFS, we believe work life balance means something different for everyone, this role is based in our Hawthorn East office with the option of 2 day per week of WFH after the training period to suit your lifestyle goals.
**Your Responsibilities**
- Be the primary point of contact, delivering exceptional customer service to our advisor and their support staff with a focus on first call resolution.
- Focus on educating and supporting Customers to self-serve on the platform using every opportunity to direct back to our digital channels to achieve full adoption of the platform capability.
- Swiftly identify and elevate issues for comprehensive investigation and resolution.
Embrace a drive to achieve key performance indicators while remaining open to coaching and feedback, fostering continuous improvement and growth.
**Your Capability and Experience**
- A passion for customer obsession and putting the customer at the front of everything you do
- Experience in the superannuation and investment industry, ideally working within a wrap platform environment
- You thrive in fast-paced, results-orientated environments, finding fulfillment in such settings
- Possess excellent communication and active listening skills, ensuring a seamless and professional exchange with customers
Enjoy learning about new systems and demystifying complex information.
**What to Expect**
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:
- Access to CFS Employer Super
- Life Leave - 3 days per annum
- Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need.
- Access to Corporate rates with BUPA Health Insurance
Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing
**CFS Culture**
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
-
Edge Service Specialist
22 hours ago
Hawthorn East, Australia Colonial First State Full timeWould you like to work in an organisation that encourages and supports you to be your best? At CFS you'll join an organisation that is so much more than striving to give our customers financial freedom in retirement. It's at the heart of what we do and that's why we are committed to developing a culture of expert and passionate people. **The Role** The CFS...
-
Edge Trainer
2 weeks ago
Hawthorn East, Australia Colonial First State Full time**The Role** The Learning and Development Specialist/ Trainer role is dedicated to helping others learn and develop. You will have the expertise and capability to guide individuals towards achieving their full potential. This role will involve leading the creation of advanced learning initiatives that align with our strategic goals and promote a culture of...
-
Customer Service Specialist
1 week ago
Hawthorn East, Australia Payright Full timeCompany Description Payright is an award winning Non bank consumer lender with the vision of changing the way customers pay for their products and services. We are a young innovative and enthusiastic organisation and believe in surrounding ourselves with good people. Founded in 2016 our product is simple; we provide quick, easy payment plans that are...
-
IT Services Specialist
2 weeks ago
Hawthorn, Australia Compass Education Full time**Come shape the future of education with us.** At Compass, we’re on a mission to transform the school day—for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving. That mission has fuelled our growth into a global...
-
Analytics Specialist
22 hours ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve,...
-
Claims Specialist
2 weeks ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Coles Group Insurance protects our team...
-
Ecommerce Specialist
7 days ago
Hawthorn East, Australia Coles Group Full timeSwaggle is Australia’s newest online pet retail startup. With over a year in market, and some incredible growth under our belts, we are looking for an eCommerce Specialist who is up for the challenge of helping us improve site conversion and basket size via execution of a polished & easy online experience. As a challenger brand taking on a big category,...
-
Claims Specialist
7 days ago
Hawthorn East, Australia Coles Group Full time**A new role = A new way to win together**: You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next. **About the team** Coles Group Insurance protects our team members, customers and business. We work across a variety of areas,...
-
Training Specialist
21 hours ago
Hawthorn East, Australia Coles Careers Full timeRequisition ID: 54133 Employment Type: Full time **Good things start here** Hi, we’re Coles Group. We’re on a mission to sustainably feed all Australians to help them live healthier, happier lives. **About the role** The engine room of our business, our Central Operations team keeps us moving and delivering our services to all Australians. We...
-
Customer Resolutions Specialist
3 days ago
Hawthorn East, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...