Medical Receptionist

**ABOUT US**

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 220,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

**THE ROLE**

Invitation to Health, part of Mounties Care, has a collaborative team approach that is a core part of our model, with a team of passionate and highly trained doctors and complementary practitioners working closely together. As health care evolves, so do we. This means growing our team of passionate health professionals as we stay focused on our mission.

We are currently searching for an experienced and dedicated **Receptionist** to join our team on a **part-time** basis, working 2 days per week with the potential to increase to 3, at our GP clinic, located in Wyoming, NSW

Reporting to the Practice Manager, you will be responsible for providing exceptional customer service and be the first point of contact for patient support and enquiry.

**HOW YOU'LL SPEND YOUR TIME**

Your duties will include, but are not limited to:

- Helps patients by scheduling appointments and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related tasks as needed.

**IN YOUR TOOLKIT**

To be successful in securing this role, you will ideally possess the following skills and experiences:

- At least one year experience in a similar medical receptionist position
- Excellent written and verbal communication skills
- Strong organisation skills
- Ability to work effectively in a team and work independently
- Highly organised and excellent time management skills
- A positive can-do attitude
- Proficient computer skills