Team Leader

1 week ago

Baulkham Hills, Australia North West Disability Services Full time

North West Disability Services (NWDS) is dedicated to providing high-quality disability services that empower individuals to lead fulfilling lives. We are committed to inclusivity, respect, and support, ensuring that our clients receive personalised care tailored to their unique needs 

**Position Summary**:
The Team Leader, Participant Experience oversees and manages a team responsible for fostering strong relationships with participants, their families, and carers, and coordinating services to support their overall well-being and development at NWDS. This leadership role is essential for ensuring that participants receive and are satisfied with the services NWDS provides while staying within their allocated budgets.

**Key Responsibilities**:

- Team Management: Lead and supervise the participant services team, providing guidance, support, and training to ensure high performance and professional development.
- Decision Support: Guide participants in making informed choices about their care and services.
- Service Coordination: Coordinate with relevant internal and external service providers to ensure seamless support for participants.
- Financial Assistance: Prepare and execute service agreements and budgets of supports, ensuring accuracy and alignment with participants' available funding in NDIS Plan.
- Satisfaction Monitoring: Conduct biannual reviews to track service satisfaction and progress towards goals.
- Plan Management: Understand and interpret participant plans, identifying gaps and opportunities for additional support.
- Stakeholder Engagement: Attend events and expos to represent the organisation and promote its services. Build and maintain relationships with community organisations, stakeholders, and funding bodies. Establish and maintain strong relationships with the National Disability Insurance Agency (NDIA) and other relevant funding bodies.

**Qualifications, Skills, and Experience**:

- Strong negotiating and relationship management skills
- Background in sales, account management, or a related field
- Experience or knowledge of the disability sector is highly desirable
- Extensive understanding of relevant systems and processes, such as the NDIS
- Excellent customer service skills and a passion for the sector
- Ability to interpret NDIS plans and build rapport with all stakeholders
- Driver’s License (P2 or higher), Current NSW Working with Children Check, NDIS Worker Screening Check, Current Police Check 

**Personal Attributes**:

- Empathetic, Organised, Problem Solver, Collaborative, Passionate 

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $88,000.00 - $105,000.00 per year

**Benefits**:

- Salary packaging
- Travel reimbursement

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overtime

Licence/Certification:

- NDIS Worker Orientation Module (required)
- NDIS worker check (required)
- Working with Children Check (required)
- First Aid Certification (required)
- Full Driver Licence (required)
- CPR Certification (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 25/07/2025

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