Implementation Specialist

First Things First - What We Can Offer You
- Leave to foster personal connections, health & overall well-being
- Emloyee Assistance Program
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Delicious, free, chef-prepared lunch daily on site
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
- Talent Referral Program - get rewarded for referring a friend to join our team
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- A range of other fantastic benefits
- Check out our website for more about working at Simpro Group

The Job

The Software Implementation Specialist is responsible for the successful implementation and training of Simpro Group suite of products to new and existing clients through consistent and effective training methods.

You will optimise the implementation process by following and improving upon implementation procedures, including utilisation of our CRM (Salesforce) through the process to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs, providing onsite and online training on our Simpro Group suite of products as they align with customer needs, and conducting post-implementation reviews to ensure system optimization and customer satisfaction.

This is a fully remote role offering a competitive base salary and a car allowance, designed to support your mobility and work-life balance while enabling you to deliver exceptional service to our clients.

What You’ll Do- Train traditional customer workflows, enabling customers to adopt our products in their business.- Provide data & design services to customers such as creating reports or output documents.- Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.- Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.- Develop and maintain product knowledge, including staying up to date with recent product releases.- Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.- Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.- Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.

What You’ll Bring- Proven experience in software implementation, consulting, or customer training- Experience delivering software training in both onsite and remote settings- Strong understanding of business process mapping- Familiarity with CRM tools such as Salesforce- Excellent interpersonal, communication, and problem-solving skills- Ability to travel as required for onsite training and implementation support- Experience in the trades, construction, or field service industry is a strong advantage- High attention to detail and organisational skills

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

Visit

to learn more about us and our values.
- _Please note, no agencies will be accepted in the recruitment of this role._

Welcome
- Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together

About Us
- Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to w