Patient Services Assistant

**Position Title**: Patient Service Assistant Reports to (position): Dialysis Clinic Manager Primary purpose of the role:To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement. Key Responsibilities Key Responsibilities:Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.Ensures cleanliness and neatness of patient’s environment and stock roomEnsures cleaning of the Isolation rooms is done when required.
- Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and proceduresAssists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal orderingServes, distributes and collects patient / visitors meals and refreshmentsArranges patient transport from Dialysis treatmentAttends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinicMonitors consumable stores and orders stock as requiredConfirms delivery of stock, checks inventory and documentationPerforms stocktake when requestedMaintains Clinic Manager databaseEnsures routine collection and appropriate disposal of linen, rubbish and contaminated wasteOrders and pack away linenAssist in the collection of blood samples by pathology lab, help spin blood before collectionParticipates in Quality Improvements activities as required by the Dialysis Clinic ManagerEnsures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).Engages in internal and external in-service activities to enhance / maintain skills and knowledge. Last Review By Whom Next Review Version Locations 5-10-2017 S.Tan DON/ K Michael HR Coordniator October 2021 V2 Fresenius Medical Care Intranet - Region - Aust & NZ / ANZ HR / Nephrocare JD Page 2 of 3 Competencies (attitude, skills, typical qualifications & experience) Essential:Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practiceDemonstrated organizational and problem solving skills combined with the ability to work in a self-directed mannerEffective communication and interpersonal skills including the ability to operate within a multidisciplinary teamKnowledge of Work Health and Safety as it relates to the role within the facilityUnderstanding of the Quality improvement process and risk management obligationsDemonstrated skills in food preparation and presentationBasic office skills, including filing and answering telephone enquiriesPrevious experience in patient assistant roleBasic computer literacy. Desirable:Completion of a Patient Service Assistant Certificate or equivalent qualificationDemonstrated commitment to quality improvement initiatives.
- Effective communication skills, both written and verbalTeam player Other Details Notes :The above specification is designed to be comprehensive; however there will be times when the Job holder will be required to undertake tasks that are not covered. Should they be asked to undertake any of these tasks, they should be given appropriate instructions and assistance by the manager. This document is therefore not intended to limit the job holder’s task and responsibilities in any way.The Job Description is a generic definition of the job functions, its role and tasks and a relative position within the organization.
- The process of definition has to be primarily undertaken by the Director of Nursing in consultation with the HR Department.This form will be used to advise new employees on their role. It will also be used for Performance Review purposes.The Job descriptions will assist in relative assessment of roles across the Company.
- Matching individual employee profiles with Job Description will assist in establishing training needs and potential for growth and therefore assist in HR development. Last Review By Whom Next Review Version Locations 5-10-2017 S.Tan DON/ K Michael HR Coordniator October 2021 V2 Fresenius Medical Care Intranet - Region - Aust & NZ / ANZ HR / Nephrocare JD Page 3 of 3 PREPARED BY: HR APPROVED BY: Director of Nursing ISSUE DATE: April 2011 Please note that this is a description of the key result areas for this role at this moment in time, and as our organisation grows and changes,