Warranty Claims Assessor

**Job Description**:
**The Opportunity**

We are seeking a motivated, diligent and customer focused individual to join our high performing team. In this role, you will be responsible for analysing and processing claims submitted by our dealer network across ANZ and ensuring their technical and formal correctness and integrity as per the published terms and conditions.

You will conduct first level communication activities between the Warranty department and the dealer network. You will deliver face to face and remote training to the dealer network on the basic warranty processes ad claim issues.

**Key responsibilities include**:

- Managing warranty claims and/or pre-approvals according with daily workload
- Conducting audits for claims assessed and ensuring compliance requirements are adhered to
- Communicating with dealers, assisting with queries and issues raised.
- Participating in discussions with suppliers on failed components to maximise recovery.
- Ensuring all claims are managed efficiently as per targets.

**Essential Skills and Experience**:

- Strong verbal and written communication skills.
- Excellent customer service skills and experience
- A technical understanding of machinery would be highly regarded
- Experience in MS Office Suite and SAP
- A natural investigative ability and problem-solving skills
- Attention to detail and deadline driven

**Why CNH Industrial?**

We pride ourselves in our multicultural workforce Joining CNHI means joining an employer of choice, working within a supportive and flexible organisation, a place where you will feel empowered & respected, where your voice will be heard, where you are encouraged and afforded opportunities to develop, grow and succeed. Therefore, each day you will uncover a new reason to love what you do

**CNH Industrial offers the following Benefits**
- Productive and high performing work environment.
- Competitive Remuneration package.
- Flexible working arrangements available
- A variety of employee discounts including travel discounts, corporate health plans, product discounts & well-being programs.
- Career development opportunities available.
- Working alongside collaborative and supportive colleagues.
- On-Site Parking available

**The Opportunity**

We are seeking a motivated, diligent and customer focused individual to join our high performing team. In this role, you will be responsible for analysing and processing claims submitted by our dealer network across ANZ and ensuring their technical and formal correctness and integrity as per the published terms and conditions.

You will conduct first level communication activities between the Warranty department and the dealer network. You will deliver face to face and remote training to the dealer network on the basic warranty processes ad claim issues.

**Key responsibilities include**:

- Managing warranty claims and/or pre-approvals according with daily workload
- Conducting audits for claims assessed and ensuring compliance requirements are adhered to
- Communicating with dealers, assisting with queries and issues raised.
- Participating in discussions with suppliers on failed components to maximise recovery.
- Ensuring all claims are managed efficiently as per targets.

**Essential Skills and Experience**:

- Strong verbal and written communication skills.
- Excellent customer service skills and experience
- A technical understanding of machinery would be highly regarded
- Experience in MS Office Suite and SAP
- A natural investigative ability and problem-solving skills
- Attention to detail and deadline driven

**Why CNH Industrial?**

We pride ourselves in our multicultural workforce Joining CNHI means joining an employer of choice, working within a supportive and flexible organisation, a place where you will feel empowered & respected, where your voice will be heard, where you are encouraged and afforded opportunities to develop, grow and succeed. Therefore, each day you will uncover a new reason to love what you do

**CNH Industrial offers the following Benefits**
- Productive and high performing work environment.
- Competitive Remuneration package.
- Flexible working arrangements available
- A variety of employee discounts including travel discounts, corporate health plans, product discounts & well-being programs.
- Career development opportunities available.
- Working alongside collaborative and supportive colleagues.
- On-Site Parking available