
Service Desk/ Call Centre Graduate
4 days ago
About Us
The company is one of Australia’s leading wealth management organisations and we are listed on the Australian Securities Exchange in the ASX top 200. We are a leading financial services firm that believes success comes from our people. We're committed to supporting your talent and skills throughout your career, as you help us build a culture that affects change for our customers - and for the community too.
As a member of the Systems Support team, your core responsibility will be to deliver exceptional customer service and support to our internal staff as part of our Service Desk team. You will collaborate with technical teams and colleagues across the business to complete service requests and resolve IT issues in a professional and timely manner.
Qualifications/
**Required Skills**:
- Completed or working towards a relevant Australian Degree in IT
- Strong communication and customer service skills as the role requires staff to answer support phone calls and inquiries
- Strong work ethic and high attention to detail.
- Working knowledge of Active Directory and Microsoft Exchange user accounts is highly desirable
- Basic understanding of networking and relevant technologies
Desired Experience/Business Skills
- Proactive approach with the ability to adapt swiftly to change
- Creative thinking with an enthusiasm to implement improvements
- “ClientFirst” approach services customer
- Natural curiosity and interest in finding better ways of servicing customers
This role amounts to $65,000 plus superannuation for a Graduate working full-time for 12 months.
**Job Types**: Full-time, Graduate, Permanent
**Salary**: $21.00 per hour
Schedule:
- Day shift
- Flexible hours
- Monday to Friday
Ability to commute/relocate:
- Sydney NSW: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Microsoft Exchange: 1 year (preferred)
- Active Directory: 1 year (preferred)
- Customer service: 1 year (preferred)
- Operating systems: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
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