Shuttles Supervisor

Australia Zoo has an exciting opportunity available for a Shuttles Supervisor to oversee the Shuttles Department This person will report directly to the Services Supervisor and report overall to Chief Human Resources Officer. The Shuttles Supervisor will supervise the Shuttles department operations which include host duties, driving the Shuttle, driving the bus, kids’ rides operations and concierge.
Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.
A successful applicant will have a demonstrated ability to work in a multi-tasked busy environment, with a capacity to deliver all requirements of the role, great work ethic and the ability to work to a high standard whilst leading the team.
**Primary Duties -**
- Supervise the daily running of the Shuttles department operations and its staff
- Liaise regularly with the Services Supervisor and Chief Human Resources Officer
- Provide excellent customer service to guests at all times and assisting with customer enquiries
- Open and close the department including sweeps of the zoo
- Organise staff rosters and ensure staff are taking appropriate leave
- Coordinate the day sheet to allocate duties and ensure the team are having breaks at the appropriate times
- Hold morning toolbox meetings creating a proactive platform for staff to communicate any queries or concerns
- Ensure safety and maintenance daily checklists are completed and report any issues to Senior Management
- Assist with driving the shuttle including host duties
- Assist with driving the Australia Zoo courtesy bus safely and professionally
- Assist with the operation of Kids rides
- Assist with concierge duties, such as: greeting guests, assisting with zebra crossings, coordinating traffic and liaising with Senior Management regarding incoming and outgoing traffic
- Assist guest with arranging public transport and coordinating bus pick up/drop off times to suit
- Provide staff training on all aspects of the department and ensure the appropriate sign offs are recorded
- Remain contactable at all times during on-shift time via the digital radios provided
- Other duties as requested by the Chief Human Resources Officer or Senior Management

**Essential Criteria -**
This position requires:

- Excellent presentation and communication skills
- Hold current Driver’s Licence
- Available to work weekends, public holidays, and school holiday periods
- Proof of Coronavirus Vaccination (unless otherwise exempt)

**Preferred Criteria -**
- Current 1st Aid qualifications
- Any other relevant certificates/licenses including Training, Leadership, WHS
- Hold a current Drivers Authority
- Hold a current Light Rigid (LR) Driver’s License or higher
- Have 1 year experience driving passenger vehicles
- Education history
- Employment history
- References
- Any qualifications you may have eg First Aid
- Any achievements you may like to tell us about
- your availability (what hours can you work)
- A resume in.pdf or.doc format