Operations Lead

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. **Get to Know our Team**: The Business Performance and Operations team works closely with the sales department (Supply Team) to identify and optimize growth opportunities on hotel supply for Agoda. The team is responsible for sales performance and operational efficiency and managing initiatives to measure and implement changes. We collaborate with multiple departments and produce highly visible results backed up by data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the Business Performance and Operations team offers a unique opportunity for anyone who thrives in challenging and fast-paced environments. **The Opportunity**: We're looking for an Operations Lead to help scale and drive growth across multiple verticals within the Oceania region. The Operations Lead will bring strong project management and business acumen, coupled with a high level of operational savvy. Additionally, the capability to establish and develop long-term relationships with internal stakeholders will be a key to the success of the role. Driven personality and close attention to detail are fundamental. You should be well versed in identifying, presenting, and implementing projects in a dynamic environment. In this role, you will impact Agoda's business through exploring new opportunities, analyzing complex scaling challenges, and formulating structure and framework to existing operations. We're looking for someone who thinks critically, tests, learns from mistakes, and adapts quickly. **In this Role, you'll get to**: - Identify, lead and support projects to improve Agoda's supply within Oceania - Manage operational projects and tasks to improve efficiencies between departments - Drive large scale, cross-functional initiatives in support of key strategic priorities - Develop and operationalize tools to monitor and improve business performance - Leverage data to analyze, identify and support recommendations for growth - Set up operational processes and help our leaders run the business skillfully, which includes clarifying accountability, putting structure and framework, as well as seeing through business-critical success metrics - Provide daily operational support and conduct knowledge sessions to Supply teams to ensure business KPIs are achieved **Requirements**: - Bachelor's degree or equivalent is required. Masters degree or another advanced degree is a plus. - Minimum 5 years of experience working in operations, consulting, project management, or similar role. E-commerce experience preferred. - Entrepreneurial thinking, with a proven track record implementing innovative ideas, processes, or products in complex organizations. - Strategic thinking and planning, effective at breaking down complex problems and driving and managing change. - Excellent communication skills, proven ability to use data to convey messages clearly and with conviction, and effectively communicate with different stakeholders. - Strong numerical and analytical skills, working knowledge with SQL - Fast learner, ability to adapt to new processes and technologies quickly, energized by change. - Team player with a driven "get it done" attitude and work ethic. - Extremely close attention to detail. Sydney #Australia **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.