Customer Service Advisor

3 days ago

Bendigo, Australia CitiPower and Powercor Full time

**Customer Service Advisor**

Bendigo, VIC, AU, 3550

**About CitiPower & Powercor**:
CitiPower and Powercor Australia are electricity distributors and supply power to more than one million Victorians. We own and manage the technology - poles, wires, meters and distributed technologies such as storage - that deliver electricity to homes and businesses within Melbourne’s CBD, its suburbs and across central and western Victoria.

**About the Role**:
We’re excited to be offering several opportunities for outstanding Customer Service Advisors. You will represent the distribution networks supported by our Contact Centre team based in Bendigo on a casual basis.

As one of our highly valued Customer Service Advisors you will be responsible for assisting customers with a variety of faults and general enquiries in a varied and fast paced work environment. This role will support our Contact Centre throughout the peaks and high-volume periods due to weather, incident or seasonal impact.

**What’s in it for you?**
- NO SALES, Inbound contact centre
- Great pay, plus additional overtime rates available
- Shifts rostered 2-3 weeks in advance
- Working with fun, highly engaged and passionate team members
- Flexible working options available, including unlimited shift swaps and an unavailability register
- A supportive team environment
- Programs and activities that support your health and wellbeing
- Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria
- Opportunities to progress your career with us

**To secure one of these highly sought after positions, you will possess**:

- Intermediate computer literacy and typing skills
- Highly effective communication and problem solving skills with the ability to think outside the square
- Empathy for customer needs and an ability to work under pressure

**Applicants MUST**:

- Be available for an early April start and have previous experience within a customer facing role
- Hold Australian Residency
- Be happy to work a variety of shifts scheduled across a 24x7 roster
- Be flexible to work on short notice during peak workloads in particular to support emergency incidents (eg: bushfires, storms etc)
- Participate in our shared availability roster. This involves nominating for a 12 or 24hr period where you’re paid to be “on call”. If called, you may need to attend work with mínimal notice. This roster is shared amongst all Customer Service Advisors, average commitment is 1 day per month

Our current casuals are typically rostered 20-25 hours per week with on call and additional hours available. Shifts are rostered 2-3 weeks in advance.

Comprehensive training will be provided.

If you believe you have the relevant skills and would like to be considered for this role please submit an up to date CV and covering letter outlining why you would like to work for CitiPower/Powercor by Midnight Monday 6th March.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

**Job Segment**:Supply, Call Center, Customer Service, Operations

**Job Types**: Part-time, Casual

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