Customer Service Representative

1 week ago

Singleton, Australia DK THOMPSON PARTNERSHIP Multi Brand Franchise of Hertz Australia Full time

_**DK THOMPSON PARTNERSHIP trading as HERTZ CAR & TRUCK RENTAL**_
- As a world leader in the Car Rental Industry, Hertz operates in more than 150 countries worldwide. At Hertz, we PRIDE ourselves on our reputation for providing excellent customer service, fast. We're looking for a dynamic and motivated Customer Service Representative. Our goal is to be the very best at what we do_
- DK Thompson Partnership is a multi brand franchise of Hertz Australia operating Hertz & Thrifty brands. We have been in operation since 1998 and have 12 locations across Sydney and The Hunter Valley _

**What is this role all about?**

You will be responsible for the operation of our SINGLETON location which operates both Hertz & Thrifty brands.

In this role you will:

- Create a positive customer experience
- Complete rental and return transactions efficiently and accurately
- Provide accurate information
- Sell Hertz & Thrifty rental options to our valued customers
- Ensure overall customer satisfaction by resolving issues
- Administration duties
- Handling incoming and outgoing phone calls
- Clean and transport vehicles
- Be able to solely operate the location, ensuring all vehicles are presented to a high standard and in roadworthy condition.

**What do we need from you?**

This position is a dual role and requires you to multitask duties which vary from processing rentals & returns, providing excellent customer service, answering phone enquiries to washing and transporting vehicles. To be successful in this position, our new team member will be able to demonstrate the following:

- Previous experience in customer service or sales
- Ability to travel to Sydney and/or Maitland for training.
- Be able to work at other Hunter locations on occasion.
- Strong leadership and decision-making skills
- Ability to work alone and as part of a team
- Attention to detail
- Excellent verbal and written communication skills
- Computer and keyboard skills are essential
- Flexibility of working hours across 6 days Mon to Sat.
- You must hold a current NSW driver's license
- ability to clean and transport vehicle
- Consent to a National Police check at our cost

**Experience in Rental Car Industry would be an advantage.**

**What do you get?**

In return for your hard work and dedication, you will be rewarded with:

- **An attractive salary and incentives**:

- **Full training**:

- **Company uniform**:

- **A supportive team environment**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please Note: Previous Applicants need not apply.

Applicants must be eligible to work in Australia.

Please include your availability (days you are available to work)

Pay: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplementary Pay:

- Monthly bonus

Application Question(s):

- Do you have your own vehicle?
- How far do you reside from Singleton?
- Are you available across these shifts 8am to 5pm Monday to Friday 8am to 12pm (4hours) each Saturday
- How many hours are you available to work?
- Would you be happy to cover shifts at Muswellbrook on occasion?

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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