Concierge - Westfield Tuggerah

3 days ago

Sydney, Australia Scentre Group Full time

**Job no**: 498171
**Work type**: Casual
**Location**: Sydney
**Categories**: Customer Service

**Your Opportunity**

Join our vibrant and customer-focused team at Westfield Tuggerah as a Concierge Attendant, where you’ll play a key role in delivering personalised, high-quality service to enhance the customer experience. You’ll be the friendly face of the centre, assisting customers with information, directions, and services that make their visit seamless and enjoyable.

We’re looking for someone who is independent, reliable, and a natural problem solver, with the ability to work both autonomously and as part of a team while delivering outstanding service.

Day-to-day you will be responsible for:

- Delivering exceptional service to customers and retailers.
- Promoting and selling Westfield Gift Cards and other services, providing convenient solutions to customers.
- Welcoming guests at the concierge desk, engaging with them to understand their needs. Provide helpful directions and advice and offer alternative solutions when needed.
- Supporting the marketing team with promotions, activations and events.

This casual position offers flexible, occasional shifts rather than a set weekly schedule, making it ideal for someone seeking work-life balance, or looking for extra work. Availability for weekend shifts is required.

**What Sets You Apart**

We are seeking an engaging and service-driven professional who enjoys customer interaction and takes initiative to solve problems independently.
- Experience in customer-facing roles, such as hotel, retail, or guest services.
- Ability to interact with diverse customers and consistently deliver exceptional service.
- Strong problem-solving skills and the ability to work both independently and as part of a team.
- Availability to work flexibly across a 7-day roster, with focus on weekend shifts as needed.

**You Will Be**:

- **Decisive** - Able to assess situations quickly and provide effective solutions.
- **Customer-Focused** - Understands customer needs and identifies opportunities to enhance their experience.
- **Results-Oriented** - Efficient, proactive, and dedicated to delivering outstanding service.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

Applications close: 2nd March 2025 (unless filled prior).

**Advertised**: 04 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 02 Mar 2025 AUS Eastern Daylight Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _

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