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Delivery Executive

2 weeks ago

Surry Hills, Australia Guzman y Gomez Full time

**Company Description**
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

At GYG, we're not just passionate about burritos - we're obsessed with giving our guests the best experience possible, whether they’re dining in, picking up, delivering to home or catering a boardroom fiesta. That’s where **you** come in.

We’re on the lookout for a high-energy, people-loving, detail-crushing **Delivery Executive** to help drive our **Delivery & Catering** functions to the next level. Reporting to the Head of Delivery & Guest Experience, you’ll lead the catering platform and helping manage our relationships with delivery aggregators like Uber Eats, DoorDash and Menulog. If you're someone who thrives in a fast-paced environment and loves turning guests into raving fans - this one's for you.

**What You'll Be Doing**

**Delivery Strategy & Operations**
- Partner with the Head of Delivery & Guest Experience to roll out GYG’s Delivery strategy across the business including our own GYG Delivery.
- Help make sure our guests are getting their food hot, fresh and fast - every single time.
- Work with our operation and technology functions to continue to improve the delivery experience.

**Aggregator Partnerships**
- Be the day-to-day point of contact for our delivery aggregator partners (Uber Eats, DoorDash, etc.).
- Build strong, collaborative relationships with our partners - we want to be their _go-to_.
- Represent GYG at Quarterly Business Reviews (QBRs) to ensure our voice is heard loud and clear.

**GYG Delivery Lead**
- Be the internal guru for everything GYG Delivery.
- Coach the team and help build their confidence in handling delivery-related guest enquiries.

**Catering (and we mean the**_really_** good kind)**
- Partner with the Head of Delivery & Guest Experience to lead the strategy for catering
- Manage logistics like a pro - including working with Uber Eats for catering deliveries.
- Work with operations, supply chain and technology to continue to improve and evolve the catering platform including fit for purpose packaging.
- Ensure accurate and timely reporting on catering.

**Who You Are**
- A people-person who lives and breathes great guest experience.
- A natural organiser - juggling menus, meetings and deliveries with ease.
- Someone who loves working across teams and building relationships.
- Hungry to make an impact and always looking for better ways to do things.
- Experience in digital or delivery platforms, or catering? Even better

**What’s In It for You**
- Be part of a brand that’s all about passion, culture, and seriously good food.
- Work with a high-energy, purpose-driven team.
- Make a real difference in how guests experience GYG across Australia (and beyond).
- Plenty of burritos. Obviously.

Sound like your kind of role? **Let’s taco ‘bout your future at GYG.**

**Benefits**

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

- Career growth - Australia and internationally
- Opportunity to become a franchisee
- Annual bonus scheme
- Paid parental leave
- GYG gift voucher