Restaurant Supervisor

Michelangelo's Italian Restaurant, located in the picturesque Blaxland area of the Blue Mountains, is seeking an experienced and motivated Restaurant Supervisor to join our team. We are a well-established Italian restaurant known for our authentic cuisine, warm hospitality, and cozy ambiance. Our restaurant is open for dinner only, from Tuesday to Saturday, providing a unique opportunity to lead a dynamic team and ensure smooth restaurant operations.

**Responsibilities**:

- Supervise and oversee the daily operations of the restaurant, including managing staff, scheduling, and ensuring efficient service flow
- Provide exceptional customer service by greeting and seating guests, taking orders, and addressing guest inquiries and concerns
- Train, mentor, and supervise floor staff to ensure they are knowledgeable about menu offerings, provide professional service, and maintain cleanliness and hygiene standards
- Manage cash handling, POS system, and other administrative tasks, including opening and closing procedures
- Monitor food and beverage quality, presentation, and timing to ensure consistency and guest satisfaction
- Resolve guest complaints and conflicts in a professional and timely manner, and escalate to management as needed
- Collaborate with kitchen and bar staff to ensure smooth communication and coordination between front-of-house and back-of-house operations
- Ensure compliance with restaurant policies, procedures, and safety regulations
- Provide regular reports and feedback to the management team on restaurant performance, staff performance, and guest feedback
- Lead by example and maintain a positive and professional attitude, fostering a cooperative and motivated work environment

**Requirements**:

- Previous experience in a similar supervisory role in a restaurant or hospitality setting
- Strong leadership and communication skills, with the ability to motivate and inspire a team
- Excellent customer service skills, with a focus on guest satisfaction and relationship-building
- Sound knowledge of food and beverage operations, including menu offerings, wine and cocktail knowledge, and service standards
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail, with strong organizational and time management skills
- Ability to work well in a team, as well as independently when required
- Availability to work evenings from Tuesday to Saturday, including weekends and public holidays
- Valid RSA (Responsible Service of Alcohol) certification

We offer a competitive salary package and a supportive work environment where you can utilise your leadership skills and further develop your career in hospitality. If you are an experienced and proactive Restaurant Supervisor with a passion for delivering exceptional guest experiences, we would love to hear from you

Note: Applicants must have the right to work in Australia and be available to work evenings from Tuesday to Saturday, including weekends and public holidays. RSA certification is required for this role.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 38 per week

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Free drinks
- Free food

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Every weekend
- Public holidays
- Weekend availability

Ability to commute/relocate:

- BLAXLAND, NSW 2774: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Advanced Diploma / Associate Degree (preferred)

**Experience**:

- Restaurant management: 1 year (required)
- Hospitality: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person