Trutool Technician

Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry's only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the industry. Our Geological Data Services (GDS) division is focused on redefining the future of mineral exploration through innovative and emerging technologies delivered through industry-leading products and services. These include onsite real-time drilling data and geochemistry.

**About the role**

As part of our GDS team, this role will hold responsibility for training and supporting our TruTools clients including BLY Drilling Services, third party drilling contractors, and mining clients. This role will be based in Perth, with regional travel required and working hours that will exceed 40 hours per week, as required.

We are looking for a motivated individual with a background in drilling and the use of digital technologies associated with drilling. This would be well suited to a tech savvy driller assistant who has mine site experience.

**Duties and responsibilities**:

- Provide regular onsite technical support to customers on the use of our GDS core orientation and survey equipment.
- Liaise with customers and assist with technical issues, warranty claims and other ad hoc service issues.
- Troubleshoot and conduct technical investigations as required to support the resolution of any problems.
- Conduct product testing with new and existing customer, to assess and improve product performance.
- Work with key internal and external stakeholders to develop new business, including: identifying new opportunities, coordinating onsite product trials with prospective new customers and input into new product development.
- Travel regularly within the Asia Pacific region (when able to), including on short notice, in order to fulfil the above responsibilities.

**The successful applicant must possess**:

- Diamond Drilling industry experience (minimum of 6 months)
- Solid understanding of Drilling/ Mining products and experience in the Mining and Exploration drilling processes. Technical proficiency in Boart Longyear Drilling products is desired but not essential
- Excellent customer service orientation
- Ability to maintain relationships with key account customers and internal team
- Excellent communication skills - oral and written
- Attention to detail and strong initiative
- Proficient in MS Office suite
- A current drivers license
- Ability to travel on a regular basis on short notice

**Why work for Boart Longyear?** Join a global organization who are recognized as a leader in the industry, working within a team who are redefining the future of mineral exploration.