Store Manager

**About Our Company**:
For nearly 25 years, Lids has been the leading headwear and sports apparel retailer in North America We are so excited to have launched globally in 2022 with our next stop in Australia. Selling officially licensed product from professional sports leagues and headwear from today’s hottest athletic and fashion brands is what we do. We’ve done it through years of hard work, learning from our successes and failures, living at the intersection of fan and fashion, and staying true to our core values.

Have Fun Sell Hats

**General Position Summary**:
**Principle Duties and Responsibilities**:
**Generate Sales**
- Produce sales gains, by providing customer service.
- Meet or Exceed Company Objectives in all measurable areas of the business.
- Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.
- Adhere to current visual guidelines including proper merchandising, signage and store cleanliness.
- Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested.
- Ensure that all associates maintain a professional appearance consistent with company dress code policy.

**Control Expenses**
- Protect Company assets within guidelines of LIDS Retail policies.
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.
- Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws.
- Open and close the store as required following the procedures per the Operations P&P Manual.

**Additional Principal Duties and Responsibilities**:
**Supervise Associates**
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up.
- Recruit, develop, and train store personnel to achieve Operations Objectives as well as adhere to Operational policies and guidelines.
- Administer the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources.
- Encourage direct compliance of all store associates established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.
- Performs work of subordinates, as needed.
- Communicate with employees at all levels of the company.
- Other duties as assigned.

**Job Required Knowledge & Skills**:
**Job Required Knowledge & Skills**
- At least one year related experience as a Store Manager within retail.
- Established ability to produce sales results, while minimizing loss.
- Proven leadership skills, with capacity to deliver training material and assess retention.
- Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 20kg.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to work unsupervised.
- Ability and willingness to travel overnight for training and/or business meetings as required.
- Availability to work **Tuesday to Saturday roster** (Sunday and Monday off) - may include nights, weekends and some holidays based on the needs of the business.
- Ability to prove eligibility to work Australia.

**Reports To**:
Store Managers