Contact Centre Team Leader

22 hours ago

Lithgow, Australia NSW Government -NSW Police Force Full time

**Clerk Grade 5/6**:

- **Ongoing**, Full-Time - 2 Roles**:

- **Lithgow**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a** Contact Centre Team Leader **to be part of our PoliceLink team. The Contact Centre Team Leader provides direction, supervision and support to the Contact Centre Team in taking and processing of reports of crime/incidents and the provision of information to customers. The role is responsible for team performance and the overall management of a team of Customer Service Representatives.

This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Saturday, Sunday and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination; and
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
Provide an example of your ability to think and solve problems to support business outcomes.

**Target Question 2**:
Provide an example of how you plan and prioritise work to ensure that you and your team deliver result.

If you require any further information about this opportunity, please contact the hiring manager **Chief Inspector Ken Schack-Evans via 0407 920 461.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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