Vic Service Technician

7 days ago

Clayton, Australia Pro AV Solutions Full time

Pro AV Solutions is Australia’s leading workplace technology integration organization with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into Corporate, Government, Education and Defence sectors and are recent The Australian Best Places to Work finalists.

We’re a workplace where our people feel inspired, fulfilled, and safe. As our new Field Service Technician at our Melbourne branch, you’ll join our welcoming Managed Services team, enjoy a competitive remuneration package, tools of trade, company vehicle, access to an employee assistance program, birthday gift vouchers, and the satisfaction of working in an overall great place to work. We believe our people are our greatest asset, and we value and reward those who are committed to delivering excellence.

**Key Responsibilities**:

- Diagnosing and resolving faults for AV systems including video conferencing, digital signage, audio systems, control systems, and displays.
- Back filling Permanent On-Site Technicians providing first-line support
when required.
- Conducting Preventative Maintenance calls to ensure optimal performance.
- Providing technical advice and recommending solutions for AV/UC related issues.
- Liaise with internal teams and external vendors for escalated issues.
- Configuring AV and UC systems as required.
- Building positive client relationships through clear, professional communication.
- Producing accurate service reports and maintaining good ticket records of work completed.

**Key Experience & Capabilities**:

- Proven experience in AV installation, support, or maintenance.
- Strong AV experience with audio, video and control systems.
- Familiarity with major AV platforms and tools (e.g. Crestron, Extron, Zoom, Teams, Cisco Webex).
- Strong knowledge of video conferencing systems and networking principles (LAN/WAN).
- Experience in fault-finding, reading AV schematics, and working with DSPs.
- Strong PC skills including O365 and MS Teams.
- A current Construction White Card and valid Driver’s Licence.
- Industry certifications and accreditations (preferred).
- Proactive, organised and proven reliability as a part of a team with excellent communication skills.

**Why you'll love working with us**:
You’ll be part of a skilled national team who travel to client sites across the Victorian Region delivering high-quality service and support. You’ll have the autonomy to get the job done right, the resources to succeed, and a company vehicle to make it happen.

Ready to join a company that values your skills and helps you grow?

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