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Client Services Specialist

2 weeks ago

Brisbane, Australia Residenz Full time

**Client Services Coordinator needed**

We need a super team member who brings these three key qualities:
1: Positive and empowered individual who works collaboratively in a team environment

2: A passion for helping the elderly and can communicate easily and empathetically with clients on the phone to help arrange services for them.

3: Ability to operate adeptly in a complex business environment, liaising with partners, clients, service team, contractors, and other business departments.

**About Us**:
Residenz is an innovative company within the Home-care sector and our purpose is to help the elderly stay independent within the comfort of their own home. We genuinely care around providing the best possible experience for our clients, whilst creating a flexible and supportive working environment for employees. In particular, our technology provides differentiation for our partners and will support you to excel in your role.

**The role**:
Working within the Client Services team to deliver exceptional service outcomes for our current and new clients.

Responsibilities include:

- Communicating with elderly clients on the phone to capture their individual needs and schedule services.
- Liaising with client's care managers to confirm requirements and update them regarding any changes.
- Coordinating service team schedules across NSW and QLD to optimise economic outcomes and efficiency for our service team and their clients.
- Tactical sourcing of contractors to deliver specialty services such as window cleaning, gardening, general maintenance etc.
- Monitoring of daily service schedules and liaison with State Managers as required to ensure quality and timely delivery.

**Benefits**:

- Part of a quick growing start-up where you will be fully involved in the business and learning how to grow and scale a company.
- Career progression within a multi-state company that is growing quickly.
- Based at the QUT Gardens Point Foundry you will be immersed in an entrepreneurial environment and culture and be able to network with other existing and emerging innovators.
- Discounted access to all QUT facilities including gym, pool and parking
- Part of a positive and energetic team.
- Employee benefits program with access to a wide range of discounts from a wide range of stores and brands for everyday products.
- Competitive reward package

If you're interested in joining our growing team, we would love to hear from you.

Pay: $33.82 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Expected Start Date: 21/07/2025