Scheduling Officer

18 hours ago

Campbelltown, Australia Direct Care Australia Full time

**About Us**
Direct Care Australia is a leading national provider of in-home and community support services across Disability, Aged Care, and Allied Health. Our mission is to deliver high-quality, person-centred care with compassion and professionalism.

We foster a values-driven, collaborative, and high-performance culture where every team member contributes to positive outcomes in the lives of the people we support.

**About the Role**
Due to our rapid growth, we are seeking a **proactive, detail-oriented Scheduling Officer** to support our busy Scheduling and Intake team. This role is critical to ensuring the smooth coordination of services across multiple programs.

You will be part of a dynamic team and work closely with Service Managers, Support Workers, and Case Managers. The role includes participating in an **on-call roster** and may involve **working flexible shifts between 7:00 am and 5:00 pm,** depending on operational needs.

**Key Responsibilities**
- Build and manage accurate and efficient rosters across Disability, Aged Care, Clinical and Allied Health services
- Respond to last-minute changes, including shift cancellations and emergency cover
- Liaise with clients, workers, and internal teams to ensure seamless service delivery
- Maintain accurate documentation and records in CRM and scheduling systems
- Escalate operational concerns and flag potential risks to team leaders or program managers
- Deliver **monthly data reports** to senior management on rostering performance, workforce gaps, response times, and service coverage
- Actively contribute to improving rostering practices and support the potential transition to new scheduling software
- Participate in a rotating on-call roster

**Essential Criteria**
- Experience in rostering/scheduling within a disability, aged care, healthcare, or similar service-based setting
- Proficiency with CRM systems and rostering software (e.g., ShiftCare, AlayaCare, or similar)
- Ability to work collaboratively in a fast-paced, high-pressure environment
- Excellent interpersonal, written, and verbal communication skills
- Strong data literacy, with ability to analyse, interpret, and report on rostering KPIs
- Experience managing conflict, resolving service gaps, and prioritising client needs
- Committed to quality, compliance, and continuous improvement

**Desirable**
- Knowledge of funding frameworks such as NDIS, HCP, DSOA, CHSP
- Prior experience in a team leader or in a supervisory role
- Strong reporting skills with advanced Microsoft Excel or BI tools

**What We Offer**
- A supportive, inclusive, and mission-driven workplace
- Competitive salary and access to employee assistance program
- Ongoing training and professional development opportunities
- Opportunity to help shape and improve critical business systems and processes

**To Apply**

Work Location: In person

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