Priority Host

Parra Leagues is excited to offer you the opportunity to join the rapidly evolving and close-knit loyalty team. We are looking for a Priority Host who is fluent in Cantonese or Mandarin.

Reporting to the Gaming Operations Manager, you will focus on relationship management, specifically developing and curating a memorable customer experience for our Cantonese and Mandarin speaking high value guests.

As an ambassador of the club, you will need to have a passion for creating thrilling experiences and have the willingness to build long-term relationships with our customers.

**Your duties and skills will include but are not limited to**:

- Support the Loyalty team with driving both business and team initiatives
- Resolve guest complaints and report feedback to the Loyalty team
- Represent Parramatta Leagues Club and host special events and functions for and promote Club’s facilities and build relationships with guests
- Maintaining a line of a communication with members. Make calls and texts to members to resolve membership, account and general enquiries.
- Assisting and/or fronting Club shop / reception and assist with sales, membership and general queries as per business requirements
- Assisting with back office administrative duties or other duties as per business requirements.
- Ensuring adherence to the Club’s Responsible Gaming Strategy

**About You**
- Fluent in Cantonese or Mandarin
- Effective time management and organisational skills
- Impeccable personal presentation and grooming
- Computer proficiency (including Microsoft Word/Excel/Outlook).
- Proven ability to deal with a diverse business base with a strong customer focus
- Previous experience in sales, B2C business development or account management is desirable but not necessary
- Current RSA, RCG competency card or willingness to obtain
- Working rights in Australia
- Ability to work a rotational roster; days, nights and weekends including public holidays or be flexible to rostering requirements

**If you are ready to take on a new challenge, are passionate about hospitality relationship management, customer service and are someone who realises the tremendous opportunity that this role offers, we want to hear from you**

**What we can offer you**:

- Career development
- Training - ongoing training opportunities are provided
- Rewards and Recognition programs
- Onsite parking
- Access to over 300+ retailer discounts
- Staff meals provided

**About us**

Parramatta Leagues Club is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering welcoming experiences for our Members and community by delivering exceptional service.

**Our Values**:
**Service**:We are here for the benefit of our Members and our Community

**Passion**:We are ambitious, strive for excellence and love what we do

**Openness**:We demonstrate integrity and commitment through transparency and accountability

**Respect**: We are welcoming, inclusive and respectful

**Teamwork**: We are united, collaborative and succeed together

Parramatta Leagues is an Equal Opportunity Employer