Infrastructure Applications Team Leader

**Infrastructure Applications Team Leader**:
**Position Number**: 0037115
**Location**:Parkville
**Role type**:Full-time/Continuing
**Department**:Business Services
**Salary**:UOM 9 - $139,693 - $145,339 p.a. plus 17% super
- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**

Your responsibilities will include:

- Oversee operational support and maintenance of the University’s Infrastructure Applications portfolio, ensuring alignment with service agreements, business needs, and support obligations.
- Allocate and manage team workload following ITIL best practices, ensuring effective incident resolution, stakeholder communication, root cause analysis, and preventative measures.
- Manage and assign development requests, ensuring adherence to best practice standards across the portfolio.

**Who we are looking for**
We’re looking for people who uphold the Business Services Values by prioritising the university's interests (_University First_), delivering exceptional outcomes through ownership and exceeding expectations (_Service Excellence_), and fostering collaboration (_One Team_) by building strong connections and relationships in the workplace.

You will also have:

- Postgraduate qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training
- Familiarity with a broad range of enterprise and local information systems, including the integration of complex systems across contemporary and legacy technologies.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. **This role requires current valid work rights for Australia.**

**Your new team - Business Services**
Business Service provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest and experience**

**Please note that you are**not required** to respond to the selection criteria in the.**

If you have any particular questions regarding the job please follow the contact details listed on the.**:0037115 - Infrastructure Applications Team Leader.pdf**

**Advertised**: 13 Jan 2025 12:05 AM AUS Eastern Daylight Time

**Applications close**: 26 Jan 2025 11:55 PM AUS Eastern Daylight Time