Ict Account Manager

We are looking for an experienced **ICT Account Manager** to join our Sydney-based team, working across **Australia and the wider JAPAC and EMEA markets**. In this role, you will be responsible for managing strategic customer accounts and expanding Supermetrics’ footprint within the ANZ region. You will act as a trusted advisor to B2B clients across various industries, aligning their complex data needs with our suite of SaaS-based marketing analytics solutions.

This is a strategic, client-facing role requiring a deep understanding of consultative ICT solution selling, technical product integration, and multi-market relationship management.

**Key Responsibilities**
- **Manage and grow key ICT customer accounts**, serving as the primary point of contact for strategic enterprise clients across the ANZ region.
- **Identify and develop new ICT business opportunities** by understanding customer data infrastructure and aligning it with Supermetrics’ integration capabilities.
- Lead the **rollout of Supermetrics’ SaaS and data solutions into new markets**, collaborating with regional teams to ensure adoption and localisation.
- Conduct **consultative sales engagements**, understanding client business goals, marketing data workflows, and technical environments to deliver tailored ICT solutions.
- Coordinate **cross-functional collaboration** with product, engineering, marketing, and support teams to deliver and evolve customer-centric solutions.
- Maintain regular engagement with clients, including **onsite visits within Sydney**, strategic business reviews, and technical check-ins to ensure continued value delivery.
- Drive **account growth strategies** through upselling, cross-selling, and renewals, consistently exceeding revenue and retention targets.
- Provide detailed reporting on **KPIs and business outcomes** to global leadership, tracking pipeline progression, client health metrics, and expansion potential.
- Work across time zones and cultures to support international stakeholders and clients, particularly in **JAPAC and EMEA**.
- Navigate the **end-to-end sales cycle**, from initial discovery and solution presentation to proposal delivery and contract negotiation.

**Required Skills & Experience**
- Minimum **4-6 years’ experience** in ICT account management, B2B SaaS, marketing technology, or data analytics-related roles.
- Demonstrated success in **managing enterprise accounts**, preferably across multiple regions and industries.
- Strong **track record of achieving and exceeding commercial targets**, including renewals, upsells, and expansions.
- Experience working with **SaaS platforms**, **martech solutions**, or **data products** in a technical and consultative capacity.
- Proven ability to navigate **complex sales cycles** and present strategic solutions to senior stakeholders (e.g. Heads of Marketing, Data, and IT).
- Familiarity with **cross-functional work environments**, coordinating across product, engineering, and support.
- Excellent communication and presentation skills, with the ability to clearly articulate technical concepts to both business and technical audiences.
- Comfortable operating across different **time zones and cultures**, with a strong sense of ownership and adaptability.
- B2B sales and customer experience is a must for this role.

**Preferred Qualifications**
- Bachelor’s degree (or higher) in **Business, Marketing, Communications, or ICT-related field**.
- Fluent in **English**:

- both verbal and written.
- Experience working with **marketing agencies, global SaaS firms, or enterprise data teams**.
- Exposure to **programmatic media, marketing analytics, or data integration workflows** is a strong advantage.

Work Location: In person