System Analyst

System Analyst

**About the role**:
**Key Responsibilities**:

- Maintenance of IT operations: Success is achieved through managing key operational tasks within the Assisting Channels team, ensuring SLA's are met with incident & problem management, certificates are updated on time and any critical infrastructure is maintained.
- Change management: Success is defined by the seamless management of changes into production that assist in maintaining a healthy Assisting Channels environment, ensuring services are maintained and operating efficiently.
- Stability, reliability, and performance: Success is measured by ensuring the stability, reliability, and optimal performance of the Assisting Channels platform, minimizing downtime, and providing a high-quality user experience through robust change procedures, testing and solution design.
- Stakeholder satisfaction: Success is reflected in positive feedback from stakeholders, including management, business users, and other relevant teams, regarding the quality, usability, and effectiveness of Assisting Channels platform.
- Being on call as necessary

**About you**:
You will have demonstrated experience of successful delivery and support of member-centric platforms that are usable, stable, secure, compliant, and aligned to business objectives. Expertise in providing strong technical acumen, driving continuous improvement, and ensuring stakeholder satisfaction.

**Knowledge and Experience**:

- Demonstrated experience in IT Operations for financial services.
- Knowledge of and experience in telephony systems desirable
- Knowledge and experience in change management process's.
- Experience with incident and problem management using Service Now.
- Demonstrated ability to drive service improvement using ITIL standards.
- Strong presentation, communication, and stakeholder engagement skills.

**Qualifications and Memberships**
- Salesforce administration certification
- Degree in Information Technology or similar will be highly regarded.

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**: In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000074011014