Store Manager

2 days ago

Mount Gravatt, Australia W Cosmetics Full time

Welcome to W Cosmetics, your gateway to a world of beauty Our mission is to offer beauty seekers of all ages, genders, and backgrounds a one-stop-shop experience in our Beauty Wonderland. We pride ourselves on curating a diverse range of the most unique and sought-after products from the global beauty industry, with a special focus on the latest trends from Japanese and Korean cosmetics.

W Cosmetics is looking for an experienced retail leader to lead the team for our thriving Mount Gravatt store

**Key Responsibilities**:

- Ensure the smooth and efficient daily operation of the store.
- Engage and motivate staff to achieve KPIs while delivering exceptional customer care.
- Develop and implement merchandising strategies and updates.
- Coach and mentor your staff on customer service standards and product knowledge.
- Address customer complaints or inquiries, documenting and reporting issues to HQ.
- Recruit, select, onboard, and train employees while conducting performance appraisals and implementing performance improvement plans as needed.
- Maintain up-to-date staff documentation and performance reviews.
- Manage the weekly roster and oversee fortnightly payroll timesheets.
- Prepare and submit weekly and monthly reports and analyses to senior management.
- Oversee inventory management, forecast sales trends and plan upcoming promotions by determining required stock quantities.
- Ensure all operational and merchandising standards are being upheld.
- Uphold visual merchandising standard and implement VMD (visual merchandise delivery), to ensure all products and presented in the correct Visual Merchandising Standards.
- Regularly tour the sales floor, engaging with staff and customers to identify and resolve immediate issues.
- Liaise with third-party suppliers and shopping centre management.
- Proven experience in retail management.
- Strong leadership skills with the ability to motivate, inspire and develop a team.
- Ability to drive sales and meet performance targets.
- Ability to manage and resolve customer complaints or issues effectively.
- Excellent communication and interpersonal skills.
- A focus on the delivery of a luxurious client experience and quality customer service.
- A high degree of professionalism and maturity in all aspects of your duties.
- Outstanding personnel image and presentation standards in line with W Cosmetics guidelines.

**Why Join Us?**
- Be part of a growing brand with a significant influence in the Australian beauty market.
- Work in an exciting and innovative environment where your passion for beauty is celebrated.
- Opportunities for professional development and career advancement.
- Employee discount on our range of beauty products.
- Performance-based store commission available.

Pay: $70,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Morning shift
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Commission
- Overtime pay
- Penalty rates

**Experience**:

- Leadership: 1 year (preferred)
- Retail management: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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