Care Manager Team Leader

21 hours ago

Birkdale, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
The Care Manager Team Leader is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients.

This role provides leadership and management of the overall client experience and coordinates effectively with the office team to ensure that all interactions support the needs and best interests of the client.

The Care Manager Team Leader is responsible for the effective management and operation of their team and business development in line with the strategic plan and annual goals.

**Why Join Us?**
- Birthday Day Off
- Car Provided
- Work phone provided
- Monthly Massages
- Exciting Social Events
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Responsibilities include**:

- Collaborating with and managing members within the Client Experience team.
- Reviewing clients to understand the drivers of business growth and developing, implementing, and supporting.
- Clinical and quality governance ensuring the Home Instead quality requirements, state and federal legislation and Quality Aged Care Standards are met.
- Reviewing incidents, care plan audits and auditing approved service providers
- Collaborate and manage care team to develop, review and achieve the monthly, quarterly and annual priorities and goals.
- Developing educational resources to bridge competency gaps.

**Qualifications & experience**
- Extensive Home Care Package experience is essential
- Knowledge and experience of community-based care and support services
- Experience in identifying, coordinating, and managing care services for home care clients (aged or disability)
- Understanding of Aged Care and Disability related legislation and regulations for home care services
- Highly efficient and organized with proven time management skills

**Australian work rights**:
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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