Chargeback Administrator

**Welcome to WPay
Wpay is a retail payments platform designed for retailers. Our end to end solution will deliver seamless payments, administrative efficiencies and deeper customer engagement and understanding for businesses. We’re building beyond payments - offering retail merchants a comprehensive, customisable, one-stop digital platform for creating and managing commerce experiences to help business flow.

We’re backed by Australia’s largest retail group - and with over 1.3 billion transactions processed every year, we’re Australia’s largest non-bank payments platform. The platform is built to evolve and continually deliver richer retail experiences.

We’re always looking for committed, talented people who want to help create better experiences for businesses and customers alike. Together we can create Australia's leading, buying, selling, saving and giving experiences every day
- Permanent opportunity within Australia’s largest non-bank payments provider
- Your gateway to a long term, rewarding careerBased in Sydney with flexible working options

**Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**What you’ll do
- Providing BAU operational support
- Completing tasks related to new merchant onboarding
- Preparing invoices, supporting reports and distributing to Wpay merchants
- Maintain dispute records on Wpay dispute management platform
- Ensure dispute notifications have been distributed to appropriate stakeholders
- Investigate the dispute/chargeback cases; gather evidence where required and submit case for pre-arbitration
- Daily reconciliation of chargeback cases
- Providing support and cover to the Scheme Settlement team and assisting with validating chargebacks
- Adhoc tasks as needed to ensure timely resolution of transaction dispute/chargeback related issuesCompleting tasks related to new merchant onboarding on chargeback management platform

**What you’ll bring
- You will bring passion for learning and a huge drive to succeed and we will provide you with a supportive and collaborative environment to set you up for success. You will have:

- 1-2 years experience in a similar role or fresh graduate looking for entry level role in payments
- Experience using Excel/spreadsheet skills, must be comfortable with pivot tables and Vlook up
- Problem solving skill
- Basic understanding of card payment transaction processing would be preferred
- Ability to work with ambiguity and repetitive tasksStrong written and verbal communication skills

**What you’ll experience
**Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
A progressive and flexible ‘work from anywhere’ policy that gives you more control over your work, life and wellbeing.
- A progressive and flexible ‘work from anywhere’ policy that gives you more control over your work, life and wellbeing.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.