Area Manager, Tourism
1 week ago
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Role**
We have an opportunity for an Area Manager to provide leadership across a group of our holiday parks along the South Coast of NSW. This role will work to drive positive guest experiences and staff engagement to optimise the value of Ingenia’s Holidays Parks.
This is a great opportunity for an individual with experience managing multiple sites with strong exposure to the tourism industry. You will an individual driven by a passion for enhancing team member and customer experiences.
Please note: this position is likely to be site based at one of our locations on the NSW South Coast.
**Responsibilities**
- Day to day management of all operational assets under your portfolio.
- Drive profit performance for the portfolio & ensure enhancement of the capital value of assets under management.
- Ensure a consistent and harmonious engagement with guests, residents and their families, as well as building key relationships with key local/state-based stakeholders.
- Professionally and proactively handle resident/guest relations and resolve any issues that cannot be resolved at a Park level in a timely manner.
- Ensure the successful delivery of guest activities and internal promotional activities.
- Formulation of annual capital plans for portfolio to improve value of asset, including management and maintenance of lifecycle costing program.
- Ensure that RevPAR is in line with budget and that all tourist stock is online with mínimal downtime due to rolled cabins, maintenance etc.
- Ensure the delivery of the portfolio Operational business plan in line with the Operations Manager.
- Develop and implement resourcing plan for portfolio.
- Collaborate with key internal stakeholders (including Marketing, Development, Acquisitions and Finance) to maximise revenue and business development opportunities.
- Actively drive positive relationships with external stakeholders, agencies, suppliers and contractors.
- Lead by example - support, coach, motivate and engage the team to be high performers and reach company and team goals.
**About You**
- Previous experience/background in hospitality, tourism and/or the holiday park industry.
- Previous experience as a multi-site operator
- Strong focus on enhancing the customer experience and creating moments that matter.
- Demonstrated experience optimising the employee experience to achieve positive commercial outcomes.
- Strong interpersonal and communication skills, confident and proficient at dealing with people at all levels.
- Ability to identify and implement opportunities.
- Strong negotiation and influencing skills with the ability to think and operate laterally within the business.
**Culture and Benefits
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