Workforce Lead

**Our Exciting Opportunity**:
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**In this role, you would**:

- Support the management team and the wider Service Delivery team in developing clear strategies and implementation plans to ensure the smooth day-to-day running of the operation
- Monitor capacity and identify ongoing resource requirements
- Management of external subcontract relationships (e.g. suppliers and offshore), including monitoring of volumes and quality
- Ensure work can be covered without recourse to unnecessary penalty payments or OT
- Input into the review of internal operational procedures in line with the current needs of the business
- Continually review staff utilisation, rosters and procedures to find new and improved ways of working
- Respond to requests from internal stakeholders to ensure both Service Delivery Group and Production teams are supported.
- Participate in reviews of initiative benefits/ targets, challenging and adjusting as appropriate
- Contribute to staff communication at an individual and team level to ensure all employees are engaged and abreast of all relevant information
- Ensure leave is planned for and taken
- Engage with external Media providers for outsourcing opportunities
- Ensure support activities are well executed
- This role will work in full partnership with the management team, the Technical Services Team, other members of the Service Delivery Group and Production Teams in all locations. You will also be in regular contact with your counterparts within the global team and may need to flex your working hours to accommodate out of time zone meeting requirements (as approved by your line manager).

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- At least five years in an operational workforce lead role
- You will have a passion for workforce planning and rostering
- You will have a track record of excellence in operational delivery
- You will be accustomed to effectively communicating at all levels and adapting your style accordingly
- You will have experience of taking ownership for a brief and delivering according to its specifications
- You will proactively tackle difficult issues, looking for the best available outcome for clients and the business
- You will be used to working in a constantly evolving environment requiring a flexible and ‘can do’ demeanour at all times, even when there is unclear direction
- Excellent working knowledge of Plan Bee and all resource and allocation tools
- In depth understanding of rostering and capacity planning
- Knowledge of production techniques and facilities in media access and the media industry as a whole
- Solid understanding of Plan Bee and all resource and allocation tools
- Excellent standard of English, including spelling and grammar

**Red Bee Media offers**:

- YOU + ERICSSON - staff benefits (wonderful discounts and money back with a huge number of retailers and providers).
- Full-time hours across a 5-day week on a rotating roster (weekend/public holiday work is shared equally).
- Detailed training provided
- Permanent role

**If you’re keen and interested to join our team, please submit your resume and cover letter.**

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Red Bee Media, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.