Patient Option Liaison Officer

3 days ago

Brisbane, Australia Queensland Government Full time

We are Metro South Health
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.
We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.
We are committed to creating a diverse and inclusive workplace for our people and our community.
We are part of and proud of the community we serve. We are better together.
Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
Follow up potential fee-paying clients, complete necessary documentation and liaise with relevant internal and external agencies to facilitate payment of accounts.
Develop, maintain, and periodically review a work procedure manual for this role.
Effectively network with revenue-focused colleagues in similar positions within the Metro South Health Service District.
Adhere to relevant Queensland Health policies and standards and relevant legislation, providing feedback on recommendations for improvements to revenue functions.
Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic, and linguistic backgrounds, gender, identity, ages, or abilities. Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.
To comply with the requirements of workplace health and safety, equal employment opportunity and antidiscrimination practices and behaviours in the work environment and provide ethical decision making in the achievement of organisation goals.
Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.

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