Regional Manager

3 days ago

Lidcombe, Australia Invocare Full time

White Lady Funerals is part of InvoCare, an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

We are currently seeking a Regional Manager to join our team on a full-time basis. This position requires a dynamic and energetic Regional Manager to lead our location managers and staff to ensure that the highest levels of service to our families is maintained and grow the business through active involvement with the local community.

**Full training will be provided in relation to the Funeral Industry**

**Responsibilities of this role include**:

- Mentor and coach managers to help create a consistent positive culture that attracts, develops and engages talent including developing succession plans
- Establish an efficient and effective organization structure to deliver against business objectives, actively managing headcount, teamwork and productivity
- Recruit, develop and maintain a high performing team in the region, and regularly evaluate performance of team members encouraging ongoing two-way feedback
- Ensure that services are delivered in line with operational standards and brand requirements
- Inspire teams to achieve agreed targets relating to Customer Feedback Surveys and Net Promoter Scores (NPS), ensuring that action plans to continuously improve are in place
- Identify and develop new opportunities to provide exceptional customer service to customers, ensuring families are always treated with respect, empathy and understanding
- Ensure asset management, annual maintenance plans and procurement strategies are implemented at all locations
- Understand and lead the implementation of InvoCare's marketing strategies and brand differentiation standards.

**About you**:

- Proven experience leading a medium to large team and all associated aspects including recruiting, training and development, mentoring and installing a service driven culture focused on delivering outstanding customer service while meeting assigned KPI’s/targets
- Strong leadership and ability to articulate clear and positive direction with prior experience in mentoring and developing teams
- Proven ability to move between strategy and operational execution
- Ability to develop key relationships and networks in the community groups that we service
- Multilingual - Strong written and verbal communications
- Strong attention to detail and reporting abilities
- Computer literacy/aptitude
- A proven ability to drive change, innovate and implement initiatives
- Strong communication skills with the desire to build effective working relationships
- Current Unrestricted Drivers’ License

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events

**How to Apply**:

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