Adminstration Assistant

Join Our Team at Rogue Royalty as an Administrative Superstar

At Rogue Royalty, we don’t just offer premium pet products—we lead a movement in luxury canine accessories and natural pet nutrition. Due to our continued growth, we’re seeking an **organised, proactive, and accountable individual** to anchor our operations and provide essential support to our high-performing team.

If you’re passionate about pets, love keeping things organised, and thrive in a dynamic environment, this is your chance to shine. Based in our Campbelltown Warehouse/Showroom, you’ll play a vital role in keeping the wheels of our business turning smoothly, while embracing challenges and making a real impact.

**About the Role**

This role is central to supporting our operations, team, and loyal customers. As part of our retail and e-commerce headquarters, you’ll ensure seamless business activities while contributing to a superior customer experience. This is a fantastic opportunity for growth, training, and career advancement.

**What You'll Be Doing**:

- **Social Media Support**: Help respond to comments and messages, and assist with posting and managing content on Facebook, Instagram, and TikTok.
- **Administrative Support**: Assist with ordering, stock updates, customer returns, and general day-to-day administrative tasks.
- **E-Commerce Management**: Update website product descriptions, manage inventory, and ensure our online store stays accurate and appealing.
- **Process Improvement**: Identify ways to enhance workflows and contribute to smoother business operations.
- **Tech-Savvy Operations**: Use tools like Shopify, Canva, and Klaviyo, or demonstrate a willingness to learn these platforms.

Who You Are:

- **Organised & Efficient**: You excel at prioritising tasks and thrive in a fast-paced environment.
- **People-Focused**: Your friendly and professional communication skills shine with customers and team members alike.
- **Social Media Savvy**: Comfortable navigating social platforms to engage our community effectively.
- **Problem-Solver**: Anticipates issues and tackles them with a can-do attitude.
- **Tech-Literate**: Proficient in Microsoft Word, Excel, and Outlook, and eager to adapt to new tools.
- **Pet Passionate**: A genuine interest in pets, natural health, and premium products is a must.

**Core Responsibilities**:

- Manage daily business activities and streamline operations.
- Handle customer service inquiries, returns, and refunds.
- Maintain and update website inventory and product listings.
- Assist during peak times with customer service tasks.
- Generate weekly reports and analyze operational data.
- Oversee ordering of supplies and manage stock inventory.

**Skills & Experience We’re Looking For**:

- Prior experience in administration, e-commerce, or customer service is highly regarded.
- Strong communication skills—both written and verbal.
- Demonstrated initiative, accountability, and a proactive work ethic.
- A passion for dogs and a genuine interest in natural health products.

**Why Join Rogue Royalty?**

At Rogue Royalty, you’ll be part of a close-knit team that values creativity, growth, and collaboration. We’re passionate about what we do, and we’re looking for someone who shares our enthusiasm for premium pet products and exceptional service.

Pay: $46,460.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- Weekend availability

Supplementary Pay:

- Annual bonus
- Bonus

Ability to commute/relocate:

- Campbelltown, NSW 2560: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 2 years (required)
- Administration: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person