Expressions of Interest

2 weeks ago

Gympie, Australia Gympie Regional Council Full time

**Remuneration**:Casual hourly rate commencing at $39.34 (plus casual loading) plus superannuation

**Closing Date: Sunday 27th April 2025 at 11.00pm AEST**

**Role Overview**

Council is currently seeking expressions of interest for experienced customer service professionals to fill casual vacancies within our Customer Contact Section as they arise. By submitting your interest, this will create a pool of professionals that can be contacted at any time. This pool will remain current until 27th April 2025.

Applicants would need to be available between the hours of 8.30am - 5.00pm Monday to Friday to meet the needs of the roster, days and hours of work will change weekly. There are no set weekly working hours for these positions, but there will be an opportunity for increased hours during peak periods and to cover periods of leave.

As this is an entry level position to Council, recent high school graduates are encouraged to apply.

**What we are looking for**

We are looking for people who are passionate about customer service, enjoy the challenge of solving problems, are resilient and highly motivated and committed to working in a fast-paced customer contact environment.

In addition, the above applicants will also have:

- Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or online.
- Demonstrated experience in a high demand customer service environment with skills/training/experience in conflict management/resolution, managing difficult behaviours or similar.
- Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders.
- A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities.
- Resilience and manage high volume workloads with the ability to multi-task.
- Experience or exposure to customer request management (CRM) systems and practices.

**Although not mandatory for this position, the following would be advantageous**:

- Formal qualification in business, customer service or related field.
- Experience in a fast-paced operational contact centre environment.

**Who to Contact**

**What we offer?**
- Access to employee health and well-being programs
- Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
- Access to professional development and employee education assistance
- Long service leave after seven years.
- Generous superannuation scheme 13 per cent
- Access to salary sacrificing.
- Employee assistance program offering free confidential counselling services for employees and their families.

**_ Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds._

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