Service Manager

5 days ago

Williamstown, Australia National Pharmacies Full time

**Service/Retail Manager**

National Pharmacies is committed to excellence through our values - Care, Communicate, Collaborate and Celebrate.

We get to know our members and customers through extraordinary customer service. We build relationships to ensure we give the best advice to fulfil our purpose - Caring for People, Enabling Health and Inspiring Wellness.

We are currently looking for a dedicated Service/Retail Manager to join our** Williamstown** Pharmacy team.

**Service/Retail Managers are critical in enabling us to fulfil our purpose because they**:

- Provide extraordinary customer service and consult with our customers, over the phone and in person, to ensure they get the best advice for their health and beauty needs.
- Inspire and lead the OTC team to deliver outstanding and professional customer service for every member and customer, every time
- provide your team with support and guidance in the areas of training and development in the pursuit for continuous improvement
- manage rosters and timekeeping for all OTC team members
- Ensure our stores are beautifully presented and well-stocked so our customers feel welcome and enjoy their experience in our stores
- Demonstrate the value of National Pharmacies membership to our customers.

**People who excel as National Pharmacies Service Managers consistently demonstrate**:

- Relevant retail and people management experience in Pharmacy
- Motivation of self and ability to guide and lead others
- Confidence in delivering outstanding customer service and advice to a diverse range of customers with a broad variety of health and well-being needs
- Ability to relate well with customers and teammates
- Willingness to continue to learn about the products and services National Pharmacies offers
- Adaptability and flexibility

**As a member of our team, you will enjoy**:

- Employee discounts across our entire range of health and beauty products
- Support to achieve nationally recognised qualifications in Community Pharmacy
- Working for an organisation that supports the community and genuinely cares about its customers through sponsorships and investment in our business
- Our annual Employee Awards night

**This role involves completing training through a Registered Training Organisation. You must have unlimited work and study rights to apply.**

**No agencies please.

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