Trade Waiter

1 week ago

Sydney, Australia Haidilao Hot Pot Australia Full time

**Job Overview**

The Trade Waiter at Haidilao Hot Pot plays a vital role in delivering exceptional customer service within a premium dining environment, ensuring every guest enjoys a memorable and engaging dining experience.

**Duties and Responsibilities**:

- Greeting and seating customers in a professional and friendly manner
- Presenting menus, taking orders, and providing detailed information about menu items and beverage lists in a professional manner.
- Accurately taking and relaying food and beverage orders to kitchen and bar staff through the POS system.
- Serving food, beverages, and hot pot ingredients efficiently, ensuring presentation and timeliness meet high standards.Serving food and beverages promptly and efficiently
- Ensuring customer satisfaction and handling complaints courteously
- Setting up tables, arranging decorations, with condiments, utensils, and dining accessories.and maintaining a clean dining area
- Clearing tables promptly, returning used dishes and utensils to the kitchen, and resetting for new guests.
- Monitoring tables to remove empty plates, refill beverages, and proactively attend to customer needs.
- Coordinating with kitchen staff to ensure accurate and timely service
- Processing payments and managing reservations
- Upholding Haidilao’s premium service culture, including attentive table service, problem-solving, and engaging in customer interaction.
- Opening bottles, pouring beverages, and preparing basic mixed drinks; assisting with wine and beverage service when required.
- Supporting Following workplace health and safety, hygiene, and service standards

**What you’ll bring**:

- AQF Certificate III in Hospitality (Restaurant Front of House) or equivalent
- At least 1 year's experience as a Waiter in a full-service restaurant (Chinese cuisine experience preferred)
- Strong communication and customer service skills
- Ability to work efficiently under pressure and as part of a team

Pay: $70,000.00 - $80,000.00 per year

Work Location: In person

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