Guest Service Agent Casual/part-time

2 days ago

Belmont, Australia Ingot Hotel Perth Full time

**Join Our Award-Winning Team at The Ingot Hotel Perth**

At **The Ingot Hotel Perth**, we believe in creating a **"home away from home"** for our guests, where warmth, professionalism, and exceptional service come together. As an **award-winning, full-service hotel** with a strong corporate following, we are expanding our **Front Office Team** and looking for passionate service professionals to **make a difference.**

If you thrive in a team-focused environment where **“Together is Better”** and take pride in **continuous improvement**, this is your opportunity to grow in an exciting hospitality career

**What You'll Be Doing**:
**"Ingot - Your Home Away from Home"**Welcome guests with warmth and professionalism, ensuring their stay is comfortable and memorable.
**"Always Strive for Improvement"** Handle guest requests, inquiries, and concerns with a problem-solving mindset, always aiming to exceed expectations.
**"Live Local, Reach Global"** - Represent our hotel with pride, catering to both local and international guests with world-class hospitality.

**About You**:

- Experience with **OPERA Cloud**(or similar) is a plus.
- Strong communication skills and an excellent phone manner.
- A passion for **exceptional customer service**.
- High attention to detail and a polished presentation.
- A **positive, can-do attitude** and a love for the hospitality industry.
- Availability across a 7-day rotating roster**,** including weekends and public holidays (Morning: 7 AM - 3 PM, Evening: 3 PM - 11 PM).
- Night Audit (11 PM - 7 AM) may be required on occasions.
- A current National Police Clearance or willingness to obtain one.
- RSA Certificate preferred (or willingness to complete).
- Must be able to drive our 9-seater courtesy van, ensuring safe guest transport.
- A valid Australian driver’s license is required; a clean driving record is a bonus

**Why Join Us?**
- Work at an **award-winning hotel** known for its exceptional service and guest experience
- Be part of a **supportive and friendly team** that believes **"Together is Better"**:

- Enjoy a **varied and exciting role** with opportunities for **career growth**:

- Work in an environment that embraces both **local culture** and a **global perspective**

**What We Can Do for You..**
- Free, safe, and secure staff parking.
- 20% discount off the total food and beverage bill when dining with friends and family (excluding alcoholic beverages).
- Access to discounted rates at over 7,000 Choice Hotel properties in more than 40 countries and territories.
- **Join us and bring our values to life every day**_

**Job Types**: Part-time, Casual

Pay: $23.23 - $40.13 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Penalty rates

Work Authorisation:

- Australia (preferred)

Work Location: In person

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