Guest Service Agent Casual/part-time

3 days ago

Belmont, Australia Ingot Hotel Perth Full time

**Join Our Award-Winning Team at The Ingot Hotel Perth** At **The Ingot Hotel Perth**, we believe in creating a **"home away from home"** for our guests, where warmth, professionalism, and exceptional service come together. As an **award-winning, full-service hotel** with a strong corporate following, we are expanding our **Front Office Team** and looking for passionate service professionals to **make a difference.** If you thrive in a team-focused environment where **“Together is Better”** and take pride in **continuous improvement**, this is your opportunity to grow in an exciting hospitality career **What You'll Be Doing**: **"Ingot - Your Home Away from Home"**Welcome guests with warmth and professionalism, ensuring their stay is comfortable and memorable. **"Always Strive for Improvement"** Handle guest requests, inquiries, and concerns with a problem-solving mindset, always aiming to exceed expectations. **"Live Local, Reach Global"** - Represent our hotel with pride, catering to both local and international guests with world-class hospitality. **About You**: - Experience with **OPERA Cloud**(or similar) is a plus. - Strong communication skills and an excellent phone manner. - A passion for **exceptional customer service**. - High attention to detail and a polished presentation. - A **positive, can-do attitude** and a love for the hospitality industry. - Availability across a 7-day rotating roster**,** including weekends and public holidays (Morning: 7 AM - 3 PM, Evening: 3 PM - 11 PM). - Night Audit (11 PM - 7 AM) may be required on occasions. - A current National Police Clearance or willingness to obtain one. - RSA Certificate preferred (or willingness to complete). - Must be able to drive our 9-seater courtesy van, ensuring safe guest transport. - A valid Australian driver’s license is required; a clean driving record is a bonus **Why Join Us?** - Work at an **award-winning hotel** known for its exceptional service and guest experience - Be part of a **supportive and friendly team** that believes **"Together is Better"**: - Enjoy a **varied and exciting role** with opportunities for **career growth**: - Work in an environment that embraces both **local culture** and a **global perspective** **What We Can Do for You..** - Free, safe, and secure staff parking. - 20% discount off the total food and beverage bill when dining with friends and family (excluding alcoholic beverages). - Access to discounted rates at over 7,000 Choice Hotel properties in more than 40 countries and territories. - **Join us and bring our values to life every day**_ **Job Types**: Part-time, Casual Pay: $23.23 - $40.13 per hour Expected hours: No less than 20 per week **Benefits**: - Employee discount Schedule: - Day shift - Evening shift - Monday to Friday - Night shift - Public holidays - Rotating roster - Shift work - Weekend availability Supplementary Pay: - Penalty rates Work Authorisation: - Australia (preferred) Work Location: In person

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