Concession Manager

Reporting to the Area Manager, the Concession Manager is responsible for inspiring, leading and coaching a high performing team to deliver exceptional customer experiences, a profitable concession store and a safe workplace. You will be the point of contact in the store for expert advice on product knowledge, sales techniques, escalated issues and customer service.

The Opportunity:

- Drive an exceptional customer experience within the concession. Be the reason the customer returns to us because you and your team consistently exceed their expectations.
- Utilise tools available to keep yourself up to date with the latest products so you can share that knowledge with your team and your customer.
- Drive sales, profit and productivity by ensuring the achievement of all targets as set by the business
- Through effective coaching, ensure your team understand their role to play in contributing to a successful concession, with a clear focus on customer experience and operational excellence
- Inspire and empower your team through collaborative leadership, training and development
- Build and maintain your concession roster, ensuring the roster balances the needs of the customer and team
- Work collaboratively with other concession, floor managers and cluster managers
- Embody the Country Road Group key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality

Key Attributes:

- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Embodying the Country Road Group can-do attitude and demonstrating CRG’s passion for our brands and customer obsessed culture.
- Proven experience in managing a fast-paced retail, hospitality or similar business
- Ability to manage budgets, interpret financial reports and generate efficient rosters
- Experience managing the performance, productivity, training and development of a team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business

Why work for us?
- A competitive remuneration package, including incentives
- Seasonal product allowances and 40% discount for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

About Us

Since launching our first store in South Yarra in 1975, we’ve come a long way in the past 40+ years. Though some things have changed over the years, our mission and vision still remains the same. We’re pioneers for dressing Australia’s modern man in accessible luxury, with a focus on innovative design, expert fit and tailoring, and a supreme attention to detail.

How we do this is simple: we focus on quality providing exceptional product and customer service. It’s what keeps our customer well dressed no matter the occasion or dress code, and why we’re trusted amongst inspirational, fashion involved modern men for on-trend and innovative casual, careers and formalwear.

The Opportunity:

- Drive an exceptional customer experience within the concession. Be the reason the customer returns to us because you and your team consistently exceed their expectations.
- Utilise tools available to keep yourself up to date with the latest products so you can share that knowledge with your team and your customer.
- Drive sales, profit and productivity by ensuring the achievement of all targets as set by the business
- Through effective coaching, ensure your team understand their role to play in contributing to a successful concession, with a clear focus on customer experience and operational excellence
- Inspire and empower your team through collaborative leadership, training and development
- Build and maintain your concession roster, ensuring the roster balances the needs of the customer and team
- Work collaboratively with other concession, floor managers and cluster managers
- Embody the Country Road Group key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality

Key Attributes:

- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Embodying the Country Road Group can-do attitude and demonstrating CRG’s passion for our brands and customer obsessed culture.
- Proven experience in managing a fast-paced retail, hospitality or similar business
- Ability to manage budgets, interpret financial reports and generate efficient rosters
- Experience managing the performance, productivity, training and development of a team
- Operational excellence, experience with stock control and visual merchandising
- Ability to