Customer Support Officer

5 days ago

Frankston, Australia South East Water Corporation Full time

**About us**

At South East Water, we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**About the role**

The Customer Support Officer is a key customer touchpoint for our customers and accordingly is responsible for building positive relationships with customers through the delivery of the best customer experience. A key purpose of the role is to ensure that we give our customers efficient and effective service by assisting customers with gaining connection to water.
This is a 12-month contract opportunity

**About you**

To be successful in this position, you will have below qualifications, skills and experience in a similar role:

- Strong experience in hands on customer service/telephone skills
- A natural ability to resolve customer enquiries and quickly find correct solution.
- Strong proven keyboard accuracy and computer skills
- Experienced working in an effective team
- Excellent verbal and written communication skills.
- Bring your positive approach whilst dealings with South East Water customers and your strong desire to provide outstanding assistance.
- The ability to conduct detailed administration tasks.
- Skilled and experienced in Microsoft Office.

**Our culture**

We believe great teams do great work. We are ambitious, we work hard and we back one another. We embrace diversity, we challenge ourselves and demand the best, because that’s what our colleagues, customers and communities deserve. We provide flexible opportunities to work, learn and grow, supporting, encouraging and inspiring you every day.

**What we offer**
- A commitment to work-life balance, with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Great learning and development opportunities
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront view.
- Salary starting at $62,000 plus super

**Position description**

Click here to view a copy of the position description
Applications for the role of Customer Support Officer close on November 2nd

**Job Type**: Contract

**Salary**: $62,000.00 per year

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