Cafe Manager

2-3 years of relevant work experience required for this role
- Expected salary: $77000 - $80000 per year
- Full time hours
- Mon: Morning, Afternoon
- Tue: Morning, Afternoon
- Wed: Morning, Afternoon
- Thu: Morning, Afternoon
- Fri: Morning, Afternoon
- Sat: Morning, Afternoon

**Position Summary**:
**The Café Manager in our café is responsible for overseeing daily operations, managing a team of baristas, and ensuring that both the café and retail areas meet operational, sales, and customer service objectives.**

**The Café Manager will be the primary point of contact, ensuring a seamless and enjoyable experience for our customers.**

**Key Responsibilities**:
**Stock Control**:

- Oversee inventory for both the café and retail front, ensuring an adequate supply of ingredients, beverages, and retail products.
- Manage stock rotation to maintain product freshness, especially perishable goods.o Conduct regular inventory checks and coordinate with suppliers to place orders.

**Staff Time Management**:

- Create and manage schedules for café staff, ensuring optimal coverage during peak hours.
- Address any staffing issues promptly, such as last-minute absences or shift changes.
- Plan and oversee staff break schedules to maintain uninterrupted service in both café and retail areas.

**Training Staff**:

- Lead the continuous training of barista and all-rounder on coffee preparation, customer service, product knowledge, and sales techniques
- Provide ongoing coaching to ensure staff are knowledgeable about both café offerings and retail products**.**

**Product Sales**:

- Set sales targets for both café items and retail products, and work with the team to achieve these goals.
- Review sales performance and adjust strategies to maximize revenue from both café and retail sales.

**Maintain Hygiene Practices**:

- Implement and oversee daily cleaning routines for food preparation areas, dining spaces, and retail displays.
- Conduct regular hygiene inspections and ensure compliance with health and safety regulations.

**Social Media Posts**:

- Contribute to the café’s social media presence by creating and posting engaging content that highlights both café offerings and retail products.
- Engage with the online community, respond to customer inquiries, and encourage positive reviews.

**Quality Control**:

- Ensure that all food, beverages, and retail products meet the café’s quality standards before being served or sold.
- Handle customer complaints regarding product quality with professionalism and provide effective resolutions.
- Idea Implementation:

- Evaluate and implement feasible suggestions, such as new menu items, promotional strategies, or store layout changes.
- Collaborate with the Chef and General Manager to develop and execute new initiatives or menu that enhance customer satisfaction and operational efficiency.

**Qualifications**:

- Proven experience in a café or retail environment, with a strong understanding of both areas.
- Prior experience in a supervisory or café manager role is preferred.
- Excellent organizational and time management skills.
- Strong leadership abilities with a focus on team development and motivation.
- Effective communication skills, both written and verbal.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Basic proficiency in social media platforms and content creation.
- Knowledge of inventory management, food safety, and quality control processes.

**Physical Requirements**:

- Ability to stand, walk, and move around the café and retail front for extended periods.
- Capable of lifting and moving products, including heavy stock items.

**Working Conditions**:

- Busy café environment with a retail front.
- Frequent interaction with customers, suppliers, and team members.
- Involvement in food preparation, retail transactions, and customer service activities.

This job description outlines the key responsibilities and qualifications for the Café Manager role in our café with a retail front. It will serve as a foundation for performance management and career development within the organization.

Pay: $77,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Weekend availability

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 07/08/2025
Expected Start Date: 30/08/2025