Customer Care Specialist

6 days ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:
493669

Work type:
Full Time Permanent

**Location**:
Melbourne (CBD)

Categories:
Customer Service

**Who We Are**

For 60 years, Guild Insurance has been a leader in providing innovative and progressive professional indemnity, business, and personal lines insurance solutions. As we approach our seventh decade, we continue to challenge the status quo and innovate, making this an exciting time to join our team.

At Guild Group, our people are deeply connected to our purpose and motivated by it. Looking ahead, they thrive on challenges and learn from one another. Our team members genuinely care for each other and our customers, making a real difference by supporting the people our communities rely on.

Our comprehensive product suite includes commercial lines such as property, professional indemnity, public and products liability, management liability, motor, and workers compensation, along with personal lines. As an Australian-owned company with a national presence, we provide our customers with local expertise and support.

**The Role**

Reporting to the Customer Care Team Leader, the Customer Care Specialist (PI) will be part of our business insurance team. In this customer-focused role, you will be the first point of contact, offering business insurance solutions to our commercial allied health customers.

You’ll work with allied health providers, such as physiotherapists, chiropractors, dentists, and small fitness centres. By listening to customer queries and concerns, you’ll resolve issues with empathy and professionalism, guiding customers through our products and services to ensure a seamless experience.

Collaboration with cross-functional teams will be essential to ensure customer satisfaction and problem resolution, all within company guidelines.

**About You**

You are a seasoned customer service expert with a client-first mindset. You have experience in the insurance industry in a call/contact centre, claims, or broker role, with a background in business/commercial insurance or professional indemnity insurance.

You have strong written and verbal communication skills and can build effective relationships with customers, colleagues, and stakeholders. Proficiency in Microsoft Office and experience with call centre software or insurance systems is required.

**About the Team**

The Customer Care team is a diverse group of around 20 individuals, divided into three teams: personal lines, professional indemnity, and business insurance. The team meets fortnightly to provide updates and share knowledge. They are friendly, approachable, and enjoy connecting in person each week, with a positive outlook on their work.

Many team members have advanced into roles involving more complex queries, moved into other teams such as claims, or stepped into leadership positions.

**What We Offer**

Guild Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees are treated with fairness, dignity, and respect.

We offer:

- Hybrid working arrangements
- Paid parental leave for eligible employees
- An additional paid leave day, on top of your annual leave
- Enhanced long-service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Program
- Wellbeing initiatives

Visit our website to meet our people and learn more about our business, values, and benefits.

**Advertised**: 07 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 28 Feb 2025 AUS Eastern Daylight Time

  • Customer Care Specialist

    1 week ago

    Melbourne City Centre, Australia Guild Group Full time

    Job Number: 493665 Work type: Full Time Permanent **Location**: Melbourne (CBD) Categories: Customer Service **Customer Care Specialist** **Full-time Permanent | Hybrid Role** **Who are we.** Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional...

  • Customer Care Specialist

    6 days ago

    Melbourne, Australia Guild Group Holdings Ltd Full time

    Customer Care Specialist **Customer Care Specialist** **Job Number**: 493665 **Work type**: Full Time Permanent **Location**: Melbourne (CBD) **Categories**: Customer Service **Customer Care Specialist** **Full-time Permanent | Hybrid Role** **Who are we....** Guild Insurance is Australia's leading provider of insurance solutions for allied...

  • Customer Support Specialist

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Customer Service | Banking/Finance | CBD location | Temp 6-mth contract | MULTIPLE VACANCIES | ASAP start **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on their...

  • Support Worker

    2 weeks ago

    Melbourne, Victoria, Australia Care Specialist Full time

    Care Specialist is a Disability Service Provider and currently we are looking for a Support Worker around Launching Place, Victoria to work every Saturday for 4 hours. Client is Autistic and just needs Community Participation.**Job Type**: Casual**Salary**: $30.00 - $40.00 per hourSchedule:- Flexible hoursSupplemental pay types:- Penalty...

  • Customer Care Officer

    2 weeks ago

    Melbourne City Centre, Australia Page Personnel Full time

    Full time Permanent Role - $60,000+ Super **About Our Client**: Our client is a leading automotive accident repairer, who has a large presence across Australia. Known for their quick turnaround times and realistic advice offered on every call, they are looking for a new Customer Care Officer who shares the same values. This full-time role is a great...

  • Customer Care Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    PERMANENT POSITION | CUSTOMER CARE OFFICER | HYBRID POSITION | IMMEDIATE START Your new company A Premium Appliance company are looking for their next customer care representative, located in Oakleigh. With flexible hybrid arrangements. Your new role You will be working in the private sector providing exceptional customer service experience to customers...

  • Customer Service Specialist

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Team Culture Important? Join NAB Assist Team today, Where you are supported throughout your career growth! **Your new company** Starting October 16th, you will be assigned to either Docklands Melbourne or Parramatta Sydney depending on your location for a 12-month period. The salary will be $34.58 per hour plus super. There is potential to transition to a...

  • Customer Care Officer

    6 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    About us This is an exciting opportunity to work with the Communications and Customer Experience team within Fines and Enforcement Services (FES), a business unit within the Department of Justice and Community Safety's (DJCS) Fines, Registration and Crime Prevention division. FES is responsible for managing the end-to-end infringements system in Victoria,...

  • Customer Specialist Support Lead

    1 week ago

    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Customer Specialist Support...

  • Customer Engagement Specialist

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Enter your new energy sector era! **Your new company** Join a fast-growing Australian-owned organisation who specialises in supplying energy to small and medium local businesses. Forming part of a small and supportive Customer Engagement team, with strong mentoring and guidance from the Customer Operations Manager, this role will provide an opportunity to...