Retail Stock/sales Associate

**Who we are**:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

KEY RESPONSIBILITIES:
1. Customer Service/Sales

Offer professional advice and demonstrations of Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise.
- Maximize sales through detailed product knowledge and add-on sales.
- Be knowledgeable about store layout, products, and stock availability.
- Deal with customers in a cheerful, polite and efficient manner, always considering their needs.
- Handle customer complaints and inquiries tactfully, adhering to Company Policy.
- Process transactions efficiently and in a professional manner, while following Company Procedures.
- Be fully aware of Samsonite's after sales service, Supplier's warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets, and commissions on a daily/weekly/period basis.
- Be responsible for personal and or group targets regarding sales and stock control.Be responsible for customer service benchmarks ie Mystery shopper results.

2. Stock Management/Merchandising
- Assist in unloading shipments, checking shipment accuracy, and processing deliveries according to policy.
- Unpack inventory and organize inventory in the stockroom and replenish stock on the sales floor as needed.
- Replenish stock on sales floor as needed by completing regular stock runs from Store Rooms and back room to stores.
- Conduct regular(weekly) inventory cycle counts and support stock takes.
- Retrieve items from stockroom at customer request, as required.
- Maintain backup stock and stockrooms in an organized manner.
- Assists managers and team members in preventing theft through proper inventory.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products ( current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Pack up defective items and arrange for the Goods Issue and reporting for return shipment.
- Observe proper safety procedures in stockroom, particularly when lifting and moving heavy items.
- Report issues or problems to the store manager.
- Assist in cleaning up the store and stockroom during closing shifts.
- Assist in conducting monthly OH&S, including risk assessments, audits and maintenance of stock trolleys/shelving and equipment.

**Why you'll love working here**:

- **Our employees matter.**As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- **Vibrant culture.**We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- **Socially responsible.**We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

**What we value**:
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.