Quality Coach

The opportunity to build your career, your way
- Backed by Marsh and a team that will help you realise your full potential
- The confidence, autonomy and flexibility to deliver exceptional outcomes

**We’re Recovre**

Our mission is to protect and promote possibility - for everyone. We’re driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do. We care about helping people thrive every day. Its life-changing stuff.

Our team values building human relationships and connections beyond rehabilitation. From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.

The role of Quality Coach will report to Head of Quality and will work closely with consultants and managers to help improve the quality of services across the business.

**Responsibilities**:

- Support allocated sites to provide quality services across the business through training, mentoring and support to staff skills and system development
- Complete Quality Audits
- Review key quality metrics across the business to identify where services and support are required
- Provide assistance to sites regarding templates, cheat sheets and processes to guide quality service provision

**Essential Skills**:

- An understanding of what quality services entail, and how to develop strategies to improve these across the business
- Coaching, training and mentoring skills
- Data reporting and analytics
- Strong focus on quality outcomes and service standards
- Training and coaching
- Relevant Allied Health qualification
- Minimum 3 years’ experience in Occupational rehabilitation or related field
- High attention to detail
- Strong time management and organisational skills
- Excellent communication and interpersonal skills
- Proven ability to work autonomously and as part of a broader team

**Measures of Success**:

- Participation in audits
- Improvement in the quality performance of allocated sites, through quality metrics and audit performance

**Key Stakeholders**:

- Consultants & Principal Consultants
- Recovre Senior Management

**Unlock Your Possibility**

At Recovre, you have the have opportunity to build your career - your way. Backed by Mercer Marsh Benefits and a supportive team culture, we believe that Recovre is reaching its full potential only when our people are reaching theirs.

Joining us means taking a meaningful step towards unlocking your own possibility.

**What can you expect?**
- With a team of 280 Allied Health professionals across Australia, you join a significant collegiate and specialty network to celebrate your successes with at the end of the day
- We are part of Marsh McLennan, the global leader in risk, strategy and people.
- We have 28 national offices - we will support you to transfer, live and work where the adventure of your life takes you

**What is in it for you?**
- Work that works for you - we offer flexible full and part time work around your life
- Equity for all - male, female and non-binary colleagues are equal and at Recovre and within Marsh, we are committed to no gender pay gap
- Your success is important to us - whether you are new to Vocational Rehabilitation, or just new to Recovre, your onboarding will get you confident and creating change like an expert
- Your health is everything - that’s why you will have access to EAP, Salary Continuance protection, flu vaccinations and reimbursed use of your personal vehicle (so you can keep it roadworthy) and use of our pool cars
- You have the chance to SHINE - If you choose to do more, you get to share in your hard work. In times when you go the extra mile, we share the additional revenue with you via SHINE - our bonus program

**Are you Ready to Join?**

At Recovre and more broadly in Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.