Supervisor Truck Parts Store

2 days ago

Berri, Australia Commercial Motor Vehicles Pty Ltd. Full time

About CMV Truck Centre
CMV Truck Centre is a large on highway Truck Dealership based at Cavan in modern premises. Kenworth trucks have dominated the heavy duty truck market in Australia for many years and are the market leading brand. DAF is a modern technologically advanced European truck, manufactured by Paccar, who are the parent company of Kenworth trucks.
We are part of the CMV Group, a South Australian family-owned business which has been operating for over 90 years and now employs over 2,000 employees across South Australia and Victoria.
About the role
Reporting to our Parts Operations Manager, this full-time position as Parts Store Supervisor of our Berri branch is a key role servicing our valued customers in the Riverland and Murraylands regions. This role is responsible for leading the daily operations of the Berri branch, including the supervision of a small team to achieve sales and gross margin targets, provide outstanding service in parts interpreting for our truck, trailer and ag customers, inventory and logistics management, and other branch related KPIs.
Duties & Responsibilities
- Supervision of the Berri branch and associated functions, including staff coordination, inventory management and account management
- Build and maintain a sound client base promoting high levels of service and commitment to ensure maximum customer satisfaction.
- Interpret truck and trailer parts enquiries, providing expert advice to fulfil customer requirements
- Analyse market potential for all the parts department services and assist in the establishment of specific marketing and merchandising programs for parts inventory
- Oversee and maintain all admin functions for the store, including invoicing, stock reporting, cash sale reports, banking, and processing credits.
- Coordinate the rolling and annual stocktake of the branch
- Maintain and update CRM database for all customers
- Prospect and monitor new business opportunities with new and existing clients
- Provide clients with advice regarding parts pricing, delivery lead times, product specifications, sale promotions etc.

About You
- Supervisory / leadership experience in a similar environment
- Knowledge of the transport industry, agricultural and/or truck parts experience
- Parts Interpreter certification preferred but not essential
- Outstanding customer service skills and a business growth mindset
- Good computer and administration skills
- Excellent communication and time management skills
- Commercial acumen
- Current drivers licences including forklift preferred

What’s on offer?
- Great salary
- The use of a maintained company car.
- Supportive and friendly team with excellent on the job training and mentoring
- Opportunity to build a successful career, ongoing training and development
- Corporate discounts on health and wellbeing products and services
- Invitations to the Group annual dinner-dance and Christmas functions

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