Service Manager

1 week ago

Dandenong, Australia Mercy Health Full time

Permanent Full Time Position
- Be an active leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
- Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.
- You will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.

**About you**:

- Strong HR and people management skills including staff leadership and development, succession planning and experience in change management in a residential aged care environment.
- High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.
- Business acumen (i.e. operations, budgets, efficient rostering, occupancy) and aged care knowledge relating to AN-ACC, accreditation & expected aged care standards.
- The ability to unite and lead a team that is focused on high performance in a values-driven culture.
- Demonstrated understanding of person-centred care and ability to work in a team environment.
- Current AHPRA registration as a Registered Nurse

**About us**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**What we offer**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance options
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**What you will need**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please contact us on the details below.

Vinu Sreekumar Nair

Regional Manager Tania Bugat

  • Skilled Meat Workers

    18 hours ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat Boners and Slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...

  • Contract Water Operations Manager

    13 hours ago

    Dandenong, Victoria, Australia Service Stream Full time $120,000 - $180,000 per year

    About the RoleAn exciting opportunity has become available for an experienced Contract Water Operations Manager to lead the delivery of water and wastewater operations across our key contracts in the Dandenong region.Reporting to the General Manager – Water & PMO, you will oversee the safe, efficient and profitable operation of our water, wastewater, and...

  • Service Manager

    2 weeks ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** We are on the lookout for an enthusiastic, results-driven Service Manager with a passion for excellence and strong leadership mindset. Based in the Dandenong branch and reporting to the Victorian Branch...

  • Service Manager

    1 week ago

    Dandenong, Australia Mercy Health Full time

    **ABOUT THE ROLE**:Mercy Health is looking for an exceptional Service Manager with experience in the aged care sector to join our team at Mercy Place Dandenong. **Summary of the role**:Mercy Health is looking for an exceptional Service Manager with experience in the aged care sector to join our team at Mercy Place Dandenong. In this role, you will be...

  • Traffic Controller

    4 days ago

    Dandenong, Australia Service Stream Full time

    Primary Location Dandenong - 150 Greens Road Job Description Summary Exciting opportunity for Traffic Controllers to join our Transport division in Melbourne About the Role Due to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controllers and Team Leaders. Working from various depots around Melbourne, you will be joining...

  • Customer Service Manager

    2 days ago

    Dandenong, Australia Linear Technik Full time

    We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the customer service team - Implement service policies to deliver maximum customer satisfaction - Recommend changes to policies and procedures to exceed customer...

  • Customer Service Manager

    18 hours ago

    Dandenong, Australia Linear Technik Full time

    As market leaders in Linear Motion, Linear Technik are always on the lookout for exceptional staff to join our team and assist with our strategy of growth. We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the...

  • Analytical Service Manager

    2 weeks ago

    Dandenong, Australia Eurofins Australia Food Full time

    Company Description **Eurofins Scientific** is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. With over 45,000 staff in more than 650 sites across 45 countries, Eurofins believes it is the world leader in food, environment and pharmaceutical products testing and in...

  • Community Services Manager

    2 weeks ago

    Dandenong, Australia Monash Health Full time

    Reference Number - 65779 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - AOD - Location - Thomas Street, Dandenong - Position Summary - You have middle level management experience in health care services/settings - Opportunity for involvement in collaborative and innovative service planning. - Working in a well-regarded service...

  • Customer Service Manager

    4 days ago

    Dandenong, Australia Blue Lion Moving Services Full time

    **Responsibilities**: - Manage and oversee a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyse customer service metrics to identify areas for improvement - Train and coach customer service representatives on best practices and company policies - Resolve escalated customer...