People Services Advisor

Location: Geelong
- Brand: People & Culture
- Date Posted: 6 Jun 2025

**Job Details**
- **Job number**: 2037
- **Location**: TAS
- **Employment status**: Full Time Permanent - Hybrid working available
- **Classification**: Common Law Contact

($72,000- $79,600 Inclusive of superannuation + Not-For-Profit Salary Packaging Benefits)

**About genU**
- At genU, we are a group of passionate, driven individuals dedicated to making lives happier and healthier, especially for people with disability, the ageing, and those experiencing disadvantage. As a profit-for-purpose organisation, we invest directly back into the communities we serve.

**we’re growing**

In an exciting move for the sector and the people we support, **genU is merging with Activ**, one of Western Australia’s most trusted and well-established disability service providers. This partnership marks the beginning of a significant national expansion — and with growth, comes opportunity. That’s where you come in.

**Harnessing diversity**
- At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced and how we think.
- We welcome diversity in all its forms, including culture, gender, disability, neurodiversity, age, sexuality, religion, spirituality, and Aboriginal and Torres Strait Islander heritages. We respect the intersections of these identities and recognise the unique experiences and insights they bring to our organisation. Our commitment is to foster a welcoming, innovative, safe, empowering, and a respectful environment where these values are upheld every day.

**Join our team**

As an AssistU Advisor, you will be the first point of contact for People & Culture (P&C) support, delivering high-quality frontline service to employees and managers. In this role, you'll respond to a variety of HR-related enquiries, provide system support, and assist with key employee lifecycle processes. You’ll play a vital role in ensuring P&C services are delivered efficiently, accurately, and in alignment with genU’s policies and procedures.

**Key responsibilities**

As an **People Services Advisor** you will:

- Provide timely, accurate support to employees and managers on P&C policies, systems, benefits, and general queries.
- Support employee lifecycle activities, including recruitment, onboarding, and offboarding.
- Maintain accurate employee records and ensure compliance with relevant policies and procedures.
- Guide leaders on using P&C self-service tools and escalate complex issues as needed.
- Contribute to continuous improvement of P&C processes and service delivery.
- Uphold high standards of customer service and confidentiality.

**About you**

We are looking for dynamic and values-led**individuals who have:

- Proficient in Microsoft Office, with strong skills in Excel
- Highly organised, with excellent time management and problem-solving abilities
- Demonstrates a positive, customer-focused attitude with a strong commitment to follow-through
- Able to manage multiple tasks while maintaining attention to detail and service excellence
- Experience working with SuccessFactors and SAP Payroll will be highly regarded.
- Ability to maintain a high level of confidentiality.
- A can-do attitude and willingness to learn

**Employee benefits**

genU offers a range of benefits, including:

- **Extra leave**: 15 days of personal leave
- **Salary packaging**: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
- **Discount shopping programs**: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks.
- **University study benefits**: 25% fee reduction via a Torrens University scholarship for undergraduate and postgraduate courses at Torrens University.
- **Health and wellbeing support**: 24/7 access to a holistic employee assistance program.
- **Professional development**:In addition to a comprehensive induction program and ongoing professional development, genU is committed to providing opportunities for career progression.

**Requirements**:
To be eligible, you must have or be willing to complete:

- NDIS Screening Workers Check.
- NDIS Worker Orientation Module Certificate of Completion.
- A qualification in Human Resources, Business, or a related discipline (or equivalent work experience)
- A collaborative and flexible approach to work, with the ability to build trusted relationships across all levels
- A passion for inclusion, wellbeing, and empowering others to thrive

**Ready to make a difference?