E-commerce & Warehouse Operations

**E-Commerce & Operations Coordinator - Little Wildling Co**

**Location**: Sunshine Coast, QLD (Coolum Beach industrial area)
**Hours**: Part-time (approx. 15-20 hours per week, flexible across 3 days)
**Start Date**: ASAP

**About Us**

Little Wildling Co is an organic herbal tea company with a bold, botanical edge. We’re stocked in boutiques, cafés, hotels, and online - and we’re growing. We’re looking for an **all-rounder with strong e-commerce experience** who can keep things running seamlessly while also driving growth.

**What You’ll Do**

**E-Commerce & Admin**
- Manage our Shopify store - product listings, stock updates, discounts, and customer orders.
- Process invoices and manage accounts in **Xero**.
- Oversee inventory - track stock levels, reorder as needed, and keep our warehouse organised.
- Pick, pack, and ship wholesale and retail orders.

**Supplier & Product Management**
- Coordinate with our **Sri Lanka tea suppliers**, managing communications, timelines, and quality control.
- Coordinate with our **customs clearance broker**, freight forwarding, and delivery timelines.
- Assist with **new product development and research**, from concept to launch.

**Sales & Customer Relationships**
- Maintain and nurture relationships with current wholesale accounts - checking in for product refreshes and upsells.
- Pitch and secure **new stockists** - cafés, hotels, spas, boutiques, and more.
- Provide exceptional customer service for wholesale and retail enquiries.

**Brand & Marketing Support**
- Assist with content creation for social media (Stories, TikTok, FB) alongside our agency.
- Help coordinate newsletters and campaigns with our marketing team.
- Support events, pop-ups, and community activations.

**What We’re Looking For**
- Proven experience in **Shopify** and online retail operations.
- Comfortable with **Xero** for invoicing and accounts.
- Organised, proactive, and able to work independently.
- Skilled at managing supplier relationships and logistics.
- Confident communicator - both for customer service and sales pitches.
- Experience in product development or sourcing is a bonus.
- Someone who thrives in a small business environment where every day is different.

**Why You’ll Love Working Here**
- Flexible hours to suit your lifestyle / school hours.
- A hands-on role where your work directly impacts the brand’s growth.
- Fun, creative, and fast-paced small business environment.
- Opportunities to expand your skills and take ownership of projects.

**Core Skills**

**E-commerce** - Confident using **Shopify** for product uploads, discounts, order processing, stock updates, and troubleshooting.
**Accounts/Admin** - Proficient in **Xero** for invoices, payments, and basic bookkeeping.
**Inventory Management** - Keeps accurate stock levels, knows when to reorder, and can work with suppliers to forecast demand.
**Supplier Coordination** - Skilled at managing **international supplier relationships** (especially in manufacturing), tracking production timelines, and ensuring **customs clearance** runs smoothly.
**Order Fulfilment** - Can pick, pack, and ship orders efficiently while keeping presentation on-brand.

**Sales & Relationship Building**

Confident in **B2B sales pitches** - cafés, hotels, spas, boutiques, etc.
Proactive in **checking in with current stockists** for refresh orders.

**Product Development & Research**

Can work closely with suppliers on **new product concepts** and bring them to market.
Knows how to research packaging and raw material suppliers for cost, quality, and sustainability.

**Personal Qualities**

**Small business mindset** - Willing to jump from packing orders to negotiating with suppliers in the same day.
**Proactive problem solver** - Spots issues before they become problems.
**Highly organised** - Can track multiple moving parts without dropping the ball.
**Commercial thinker** - Looks for ways to improve profit margins and grow revenue.
**Adaptable** - Thrives in a role where priorities shift quickly.

**Bonus Points**

⭐ Previous experience **running their own e-commerce store**.
⭐ Experience in the **tea, food, or wellness industry**.
⭐ Knowledge of **import/export and customs documentation**.

**Pay**: $25-30 plus super an hour

**Job Type**: Part-time

Pay: $25.00 - $35.00 per hour

Expected hours: 15 - 20 per week

Application Question(s):

- Have you worked in a small business before? What did you love and what did you find challenging?
- What e-comm experience or skills that are a fit for this role?
- This role changes day-to-day you might be packing orders one day and negotiating with suppliers the next. How do you feel about that?

**Experience**:

- Digital marketing: 1 year (preferred)

Work Location: In person