Head of Experience Design

**Work type**: Permanent Full time
**Location**: Aust - VIC Metro
- **Come and lead our dynamic, agile, collaborative and friendly team**:

- **Utilise your business acumen in this diverse leadership role**:

- **Lead the design experience of Business Performance & Transformation strategy**

**A career that gives you more**

Business Everyday Banking (BEB) delivers the everyday banking experience for small and medium-sized businesses across Australia, helping them to manage their working capital and savings needs.

The Head of Experience Design will be responsible for establishing an overarching domain level target state customer and user experience and delivery roadmaps oversighting alignment and integrity of sub-domain journey maps, roadmaps and delivery outcomes.

Reporting to the Executive, Business Performance & Transformation, you will establish & drive the direction for experience design across the Business Everyday Banking domain including defining an enduring vision, mission and KPIs (customer and commercial outcomes).

**Some key responsibilities include but are not limited to**:

- Mobilise and lead a design authority to facilitate a stake from Business Everyday Banking’s core stakeholders in the shaping of business outcomes and solutions
- Contribute to strategic development / product & proposition development including compelling business cases, built in line with customer, regulatory and frontline needs
- Lead the shaping of emerging initiatives that don’t strictly align to sub-domain backlogs and roadmaps, facilitating transition into delivery teams once sub-domain alignment is confirmed
- Enable value chain integration across the enterprise
- Direct the efforts of the Domain’s agile capability coach to mature capability across the domain including key business and technology roles, interaction points and handoffs, tools configuration & use
- Direct the efforts of indirectly reporting teams aligned to experience design including (but not limited to): Viability, CX/UX Design, UI Design, Solution Architecture, Operational Excellence, PACE, & Risk, including resourcing of these capabilities when needed

Take a look at the Role Purpose Statement for additional details about this role.

**What will you bring to this role**:
You will be an innovative and agile leader with outstanding organisational and design experience. Your ability to work with our key stakeholders across the business and engage with a variety of partners, to use data points from feedback loops and analytics to elicit experience design requirements, and to effectively communicate our target state vision and engender buy-in to same will see you make this role your own. In addition, you will be able to demonstrate:

- Stakeholder & communications management
- Problem solving
- Sound knowledge of banking, with expertise within Business Everyday Banking highly regarded
- Experience Leading multi-functioning teams
- Experience driving NPS & Engagement Uplift
- Design Experience / CX / UX

If you think this role is the right fit for you,

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills throughout your career, as you help us build a culture that affects change for our customers - and for the community too. If you think this role is the right fit for you, we encourage you to apply.

**_ To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status._**

**We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.