Duty Manager

**ABOUT US**

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

**Breakers Country Club** is located on Terrigal Lagoon with views of the Skillion. It boasts a 9-hole golf course along with 2 bowling greens, this role is to join a team of 3 Duty Managers with a generous rotating roster that encapsulated the ultimate in work/life balance. Trading until midnight 7 days a week, Breakers Country Club hosts various functions, events, comedy shows, live entertainment and is about to embark on major renovations that will turn our site into a Major Central Coast destination.

**WHAT WE OFFER**
- Competitive Salary
- 3-week rotating roster which includes:

- Friday - Sunday off every 3 weeks
- Monday - Thursday off every 3 weeks
- 8am Opens and Midnight Closes
- The perfect roster for a work/life balance
- Dynamic and supportive team and culture
- Be involved in our Major Club renovations
- Be an integral part of Australia’s largest group of registered clubs
- Discounted meals
- Uniforms provided

**ABOUT THE ROLE**

We are currently searching for an experienced and dedicated **Duty Manager** to lead our team at Breakers Country Club, located in Wamberal, NSW, on a **full-time basis**

As a Breakers Duty Manager, you will have a customer focused professional that will be responsible for coordinating the daily operations throughout the venue to ensure memorable moments are created with all visitors.

More specifically, some duties will include but are not limited to;
- Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Opening and closing of the Club
- Ensure continuous improvement of our service delivery
- Attend and manage customer complaints and issues
- Supervision of employees including training and development as well as oversee and manage employee performance
- Ensuring rostered shifts are covered each day/week using the Clubs roster system TANDA
- Assist with compliance requirements by accurately updating reports in Risk Manager

**ABOUT YOU**

To be successful for this role, you should have the following:

- Previous experience leading daily operations within a similar role
- Experience in overseeing a range of functions such as gaming, bars, restaurants, and reception
- Passion for delivering exceptional guest experiences
- Demonstrated leadership skills that motivate and energise teams
- Exceptional communication and leadership skills
- Sound knowledge of relevant legislation and compliance
- Computer literacy essential
- Current certification for NSW RSA, RCG, Provide First Aid and Advanced Resuscitation (or willingness to obtain)
- Applicable tertiary qualifications
- Ability to work flexible hours as the role includes days, evenings and weekend work

**WHY MOUNTIES?**

We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

**GROUP WINNER OF**:

- Western Sydney Business Awards - Employer of Choice 2020
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
- Clubs NSW - Clubs and Community Award for Emergency Services 2023